- ITIL® 4 Foundation
Accredited by PeopleCert
350 Learners
FOUNDATION
ITIL® 4 Foundation introduces the modern framework for IT Service Management (ITSM), helping organizations align IT services with business strategy, digital transformation, and customer value creation.
Accreditation With .
- ITIL® 4 Foundation Overview
This course prepares professionals for the official ITIL® 4 Foundation certification and provides a practical understanding of service management in cloud, DevOps, Agile, and digital operating environments.
What You Will Learn ?
- Understand the ITIL® 4 Service Value System (SVS)
- Apply the ITIL Guiding Principles in digital environments
- Understand the Service Value Chain and its activities
- Define and manage service value streams
- Implement key ITIL management practices
- Integrate ITIL with Agile, DevOps, and Lean
- Improve service governance and operational resilience
- Prepare confidently for the ITIL® 4 Foundation certification exam
Course Key Features
- Aligned with official ITIL® 4 syllabus
- Covers latest service management practices
- Suitable for enterprise and government environments
- Real-world service management case discussions
- Exam preparation and mock tests included
- Globally recognized certification
Training Options
In Class
- Service value chain simulations
- ITSM governance exercises
- Enterprise case studies
- Group-based practice exams
Online Instructor - Led
- Interactive service lifecycle workshops
- Digital whiteboard exercises
- Practice exam simulations
- Breakout discussions on enterprise service scenarios
Corporate Training
- A highly customized Corporate Training service designed exclusively for corporate employees and teams. Our training programs are meticulously planned and executed to fill knowledge and experience gaps, helping organizations achieve their business goals. With a comprehensive assessment and tailored curriculum, our experienced trainers deliver modules in areas of accreditation requirements as well as complementary practices such as leadership, communication, and technology adoption. Official certification exam voucher is provided upon completion, ensuring professional growth and measurable results. Contact us now to partner with Averest Training in order to bridge the gaps in your workforce and unlock the full potential of your team.
Schedules
Filters:
2026-Mar
16 - 20
London, GB London, United Kingdom
5 Days,
09:00 - 17:00,UTC +03:00,
$ 5800.00
$ 5900.00
2026-May
11 - 15
London, GB London, United Kingdom
5 Days,
09:00 - 17:00,UTC +03:00,
$ 5800.00
$ 5900.00
2026-Jul
13 - 17
London, GB London, United Kingdom
5 Days,
09:00 - 17:00,UTC +03:00,
$ 5800.00
$ 5900.00
2026-Aug
10 - 14
London, GB London, United Kingdom
5 Days,
09:00 - 17:00,UTC +03:00,
$ 5800.00
$ 5900.00
2026-Sep
14 - 18
London, GB London, United Kingdom
5 Days,
09:00 - 17:00,UTC +03:00,
$ 5800.00
$ 5900.00
2026-Oct
12 - 16
London, GB London, United Kingdom
5 Days,
09:00 - 17:00,UTC +03:00,
$ 5800.00
$ 5900.00
2026-Nov
23 - 27
London, GB London, United Kingdom
5 Days,
09:00 - 17:00,UTC +03:00,
$ 5800.00
$ 5900.00
- ITIL® 4 Foundation Training Cirriculum
Eligibility .
• IT Managers
• Service Delivery Managers
• Cloud & Infrastructure Teams
• DevOps Engineers
• IT Support Leaders
• Digital Transformation Teams
Pre-requisites .
• No formal prerequisite
• Basic understanding of IT services recommended
- ITIL® 4 Foundation Course Content .
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Module 1 : Introduction to ITIL® 4.- Evolution from ITIL v3 to ITIL 4
- ITIL and modern digital transformation
- Key concepts of service management
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Module 2 : The Service Value System (SVS).- Components of the SVS
- Governance
- Continual improvement
- Practices and guiding principles
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Module 3 : The Four Dimensions of Service Management.- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
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Module 4 : The Service Value Chain.- Plan
- Improve
- Engage
- Design & Transition
- Obtain/Build
- Deliver & Support
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Module 5 : Key ITIL Practices.- Incident Management
- Problem Management
- Change Enablement
- Service Desk
- Service Level Management
- Information Security Management
- Continual Improvement
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Module 6 : ITIL in Modern IT Environments.- ITIL and Cloud
- ITIL and DevOps
- ITIL in Agile environments
- Automation and digital workflows
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Module 7 : Exam Preparation.- Exam structure and format
- Sample questions
- Practice tests
- Revision and key terminology
FAQs About - ITIL® 4 Foundation
What is the ITIL® 4 Foundation Certification Training course?
The ITIL® 4 Foundation Certification Training course is a comprehensive program that introduces the core concepts and principles of ITIL® 4, providing learners with a foundational understanding of the IT Service Management framework and its modern, agile, and end-to-end service lifecycle management practices.
Who should take the ITIL® 4 Foundation Certification Training course?
The ITIL® 4 Foundation Certification Training course is suitable for IT professionals who want to gain essential skills to align IT services with business needs. It’s also ideal for those who want to master the latest in IT service management with the ITIL 4 Foundation Course.
What are the prerequisites for the ITIL® 4 Foundation Certification Training course?
There are no specific prerequisites to take the ITIL® 4 Foundation Certification Training course.
What will I learn from the ITIL® 4 Foundation Certification Training course?
By the end of the course, learners will be able to understand and explain various ITIL key concepts, ITIL process models, customer experience improvements, 15 ITIL best practices, ITIL central principles, service level management, and ITSM efficiency.
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