Terms and conditions

Group Discounts

For organizations sending more than one participant, the following discounts to the course fee apply: 10% discount to the second, 15% to the third, 20% to the fourth and 25% to the fifth and subsequent registrations. Group discount cannot be applied with any other discounts or promotions.

Course Withdrawal, Cancellation and Rescheduling

If you wish to withdraw from a course, you must advise us by email, including the official payment receipt.

  • Twenty or more business days in advance: a full refund minus $100.00 administration Charge.
  • Ten to nineteen business days in advance: transfer to another course or receive a non-refundable credit, valid for one year, for another Averest course. Credits are transferable within your organization.
  • Less than ten business days in advance: No refund available but you may send others of equal number to the registered to take the registering place without any additional cost or you may request for your course notes to be mailed to you.

Those who fail to show up for the course they registered for, or those who withdraw

without providing sufficient notice as described above, will be subject to the full fee of

the course and will be invoiced for the full cost of the respective course or program.

In the event that Averest chooses to cancel a course, a full refund of the course fees will be issued to the registrant.


If an instructor is not available due to unforeseen circumstances, another instructor of equal ability will be substituted.

Please note that the criteria on which certifications are awarded are based on attendees full presence and participation in the workshops/case studies/discussions.

Those who fail to show up for the course or withdraw without providing sufficient notice will be subject to the full invoiced course fee.

Note: As Averest Training we make every effort not to cancel any course. If a live classroom course cannot be run due to unforeseen circumstances or low registration, participants are offered the option of taking the same course via our instructor-facilitated, interactive distance course format. In the event that they do not want the online option, they may request to be transferred to another live-class going on or be issued a credit letter to be used within 6 months or request to be refunded the whole amount paid.