Project and Program Management:
Microsoft Dynamics 365 Fundamentals (CRM) Training
Accredited by Microsoft
Foundation
This Microsoft Dynamics 365 Fundamentals (CRM) certification validates your broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including marketing capabilities and the automation of the sales, service, and support lifecycles, whether you are a business stakeholder, a functional consultant at the start of your career, or a student.
Microsoft Dynamics 365 Fundamentals (CRM) Training
Accreditation With
Microsoft Dynamics 365 Fundamentals (CRM) Training
Course Overview
Microsoft Dynamics 365 is a popular cloud-based business application suite that combines Enterprise Resource Planning (ERP) features with Customer Relationship Management (CRM) components (CRM). This enables businesses to monitor day-to-day operations and translate data into actionable results. Obtaining Microsoft Dynamics 365 Fundamentals (CRM) certification is beneficial to any professional seeking to establish themselves as a CRM industry leader.
What You Will Learn?
  • Understand the capabilities and functionality of Dynamics 365 Marketing
  • Gain knowledge of capabilities and functionality of Dynamics 365 Sales
  • Learn about the capabilities and functionality of Dynamics 365 Project Operations (CRM)
  • Know about the capabilities and functionality of Dynamics 365 Customer Service
  • Understand the various capabilities and functionality of Dynamics 365 Field Service
Course Key Features
  • Expert Microsoft Dynamics 365 instructors across the globe
  • Accredited Microsoft Dynamics 365 Fundamentals course material
  • Get hands-on experience through Microsoft Dynamics lab sessions
  • Industry-recognized MB-910 Course Completion certificate provided
Training Options
In-Class
Starts from
No price
  • 2-day in-class training 
  • Official Curriculum
  • Exam voucher included
  • Pre-course consultation
  • Highly experienced instructor(s)
  • Post-course follow-up
  • All related Averest's quality control tools
  • Required stationary
  • 5 or 4 stars training venue
  • 24x7 learner assistance and support
Online Instructor-Led
Starts from
No price
  • 2-day instructor-led training 
  • Official Curriculum
  • Exam voucher included
  • Pre-course consultation
  • Highly experienced instructor(s)
  • Post-course follow-up
  • All related Averest's quality control tools
  • 24x7 learner assistance and support
Microsoft Dynamics 365 Fundamentals (CRM) Schedules
You can get this course with 2 training options and 0 venues
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Corporate Team Training Enquiry
We will design the Microsoft Dynamics 365 Fundamentals (CRM) Certification Training Program for your business’s unique requirements.
Corporate Team Training Enquiry
Microsoft Dynamics 365 Fundamentals (CRM) Curriculum
Eligibility
Job roles that can take up Microsoft Dynamics 365 Fundamentals (CRM) such as; Finance Professionals, Sales Professionals, Accounting Professionals, Managers, Consultants, Microsoft Dynamics 365 End Users, Business Stakeholders, Students, Aspiring Microsoft Dynamics 365 Professionals, Anyone who is looking to gain a fundamental understanding of the Microsoft Dynamics 365 tool, Professionals looking to take up MB-910 certification exam.
Pre-requisites
As this is a basic-level CRM course, participants must have a fundamental understanding of customer engagement principles and business operations. While having an understanding of cloud computing is not necessary, it can definitely be helpful.
Course Content
Section 01 - Module 1: Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps
Navigate the Dynamics 365 customer engagement apps
Explore common Dynamics 365 activities and integration options
Lab : Validate lab environment and work with the customer engagement apps
Lab : Manage Customers and Activities
Section 02 - Module 2: Learn the fundamentals of Dynamics 365 Marketing
Explore Dynamics 365 Marketing
Explore other marketing capabilities and apps
Lab : Create a Customer Journey
Lab : Create a Segment
Section 03 - Module 3: Learn the fundamentals of Dynamics 365 Sales
Examine Dynamics 365 Sales
Use sales capabilities
Lab : Create and manage a Lead
Lab : Create and manage an Opportunity
Section 04 - Module 4: Learn the Fundamentals of Dynamics 365 Customer Service
Explore Dynamics 365 Field Service
Examine knowledge management in Dynamics 365 Customer Service and related apps
Lab : Create and manage Cases
Lab : Create and publish a Knowledge Base article
Section 05 - Module 5: Learn the Fundamentals of Dynamics 365 Field Service
Explore Dynamics 365 Field Services
Describe the scheduling process
Lab : Create work orders in Dynamics 365 Field Service
Lab : Create an Inspection
Microsoft Dynamics 365 Fundamentals (CRM) Exam & Certification
To earn Microsoft Dynamics 365 Fundamentals (CRM) certification, you must take and pass Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM). Exam vouchers are available upon request and included in the price of tuition.
Microsoft Dynamics 365 Fundamentals (CRM) Exam & Certification
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