IT Service Management:
ITIL® 4 Strategist: Direct, Plan and Improve Training
500 Learners
1 Reviews
Advanced
ITIL® 4 Strategist: Direct, Plan and Improve Training is intended to provide candidates with the practical skills required to establish a "learning and developing" IT organisation with a solid and successful strategic direction.
ITIL® 4 Strategist: Direct, Plan and Improve Training
Accreditation With
ITIL® 4 Strategist: Direct, Plan and Improve Training Overview
The training prepares you for the ITIL® 4 Strategist: Direct, Plan, and Improve certification test. This test satisfies a requirement for the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) credentials.
What You Will Learn?
  • Understand the fundamental concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and planned, and know how to use fundamental principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance and learn how to integrate the principles and practices into the service value system
  • Understand and learn how to use the fundamental principles and practices of continual improvement for all types of improvements
  • Understand and learn how to use the fundamental principles and practices of communication and organisational change management to direction, plan and improvement
  • Understand and learn how to use the fundamental principles and methods of measurement and reporting in order, planning and improvement
  • Understand and learn how to direct, plan and improve value streams and practices
Course Key Features
  • Pre-coursework
  • Exam included
  • Practice exams and prep questions
  • After-course instructor consulting
  • 18 PMI PDU
Training Options
In-Class
Starts from
$ 2,450
  • 3-days in-class training 
  • Official Curriculum
  • Exam voucher included
  • Pre-course consultation
  • Highly experienced instructor(s)
  • Post-course follow-up
  • All related Averest's quality control tools
  • Required stationary
  • 5 or 4 stars training venue
  • 24x7 learner assistance and support
Classes Starting From
21 Nov 2022 , 3 Days
Online Instructor-Led
Starts from
$ 1,850
  • 3-day instructor-led training course
  • Official Curriculum
  • Exam voucher included
  • Pre-course consultation
  • Highly experienced instructor(s)
  • Post-course follow-up
  • All related Averest's quality control tools
Classes Starting From
10 Oct 2022 , 3 Days
ITIL® 4 Strategist: Direct, Plan and Improve Training Schedules
You can get this course with 2 training options and 2 venues
Filter:
2022 Oct
10 - 12
Instructor-Led, Online
ITIL® 4 Strategist: Direct, Plan and Improve Training
3 Days,
09:00 - 16:00, UTC +03:00,
$ 1,850
ITIL® 4 Strategist: Direct, Plan and Improve Training
3 Days,
09:00 - 16:00, UTC +03:00,
$ 2,950
ITIL® 4 Strategist: Direct, Plan and Improve Training
3 Days,
09:00 - 16:00, UTC +03:00,
$ 2,450
2022 Dec
05 - 07
Instructor-Led, Online
ITIL® 4 Strategist: Direct, Plan and Improve Training
3 Days,
09:00 - 16:00, UTC +03:00,
$ 1,850
Corporate Team Training
We will designITIL® 4 Strategist: Direct, Plan and Improve Training Program for your business’s unique requirements.
Corporate Team Training
ITIL® 4 Strategist: Direct, Plan and Improve Training Curriculum
Eligibility
The ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, audit managers, planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams and IT managers. Obtaining the ITIL V4 foundation certification is available to seasoned IT professionals and those fresh in their IT careers.
Pre-requisites
Learners must have an ITIL 4 Foundation certificate, or have attended and passed ITIL 4 Managing Professional Transition. ITIL v3 or previous versions of ITIL Foundation certificates are NOT a valid prerequisite.
Course Content
Section 01 - Understand the Key Concepts of Direct, Plan & Improve (DPI)
Direction
Planning
Improvement
Operating Model
Methods
Risks
Scope of control
Section 02 - Understand the Differences Between the Following Key Concept
Vision and Mission
Strategy, Tactics and Operations
Governance, compliance and management
Policies, Controls and Guidelines
Section 03 - Understand the Scope of What is to be Directed and/or Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context.
Cascade goals and requirements
Define effective policies, controls and guidelines
Place decision-making authority at the correct level
Section 04 - Understand the Role of Governance, Risk and Control and Know How to Integrate the Principles and Methods into the Service Value System
The role of risk and risk management in DPI
How governance impacts DPI
Ensure that controls are sufficient, but not excessive
Section 05 - Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements
Use the ITIL continual improvement model to improve the service value system or any part of the SVS
Identify assessment objectives, outputs, requirements and criteria
Select an appropriate assessment method for a particular situation
Define and prioritize desired outcomes of an improvement
Build, justify and advocate for a business case
Conduct improvement reviews and lesson learning analysis
Embed continual improvement at all levels of the SVS
Section 06 - Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
Identify and manage different types of stakeholders
Effectively communicate with and influence others
Establish effective feedback channels
Establish effective interfaces across the value chain
Section 07 - Understand and Know How to Use the Key Principles and Methods of Measurement and Reporting in Direction, Planning and Improvement
Define indicators and metrics to support objectives
Direct, plan and improve value streams and practices
Understand the differences between value streams and courses and how those differences impact direction, planning and improvement
Select and use the appropriate methods and techniques to direct, plan and improve value streams and courses, including addressing the four dimensions and Value Stream Mapping
ITIL® 4 Strategist: Direct, Plan and Improve Exam & Certification
PeopleCert exams take place remotely via PeopleCert Online Proctoring, and the afternoon of the last day of your course will continue with your learning until approximately 4.00 pm. When booking your exam, please ensure that it is for a time after the study has concluded and at a time convenient for you. You will be required to download and install ExamShield and conduct a compatibility test before sitting the exam. The exam is a ‘closed book’ examination of 90 minutes duration and 40 multi-choice questions. Successful candidates must score 28 or more out of 40 to pass.
ITIL® 4 Strategist: Direct, Plan and Improve Exam & Certification
ITIL® 4 Strategist: Direct, Plan and Improve Training FQAs
What is an ITIL certification?

ITIL (Information Technology Infrastructure Library) certificates demonstrate that you are trained in best practises for service management, leveraging processes, vocabulary, and approaches essential for modern IT. Certified ITIL specialists are in high demand since their expertise is essential to the expansion and modernization of enterprises.

Does ITIL V4 expire?

No, ITIL V4 certifications are valid for a lifetime.

Sarah Hargreaves
I took several courses to advance my career as an IT analyst, and I am pleased to be working with Averest team.
Sarah Hargreaves
IT Senior Analyst
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By 1000+customer for 2500+ Courses
ITIL® 4 Strategist: Direct, Plan and Improve Training Reviews
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