IT Service Management:
ITIL® 4 Specialist: Create, Deliver and Support Training
500 Learners
Advanced
If you want to learn how to build, produce, and comprehensively maintain IT-enabled products or services from the ground up, this course is for you! We'll cover topics like testing, knowledge, customer and employee feedback, new technologies, and approaches to managing work in the course.
ITIL® 4 Specialist: Create, Deliver and Support Training
Accreditation With
ITIL® 4 Specialist: Create, Deliver and Support Training Overview
The ITIL® 4 Specialist: Create, Deliver and Support course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4. The ITIL 4 CDS Specialist certification follows an exam.
What You Will Learn?
  • Learn how to design and construct a service value stream to create, deliver, and support services.
  • Understand how ITIL 4 principles contribute to SVS and value stream generation, delivery, and support.
  • Understand how to design, deliver, and support services.
  • Preparation for the ITIL 4 Create, Deliver, and Support test.
Course Key Features
  • ITIL 4 Leader: Digital and IT Strategy exam voucher included
  • After-course instructor coaching included
  • 18 PMI PDUs
Training Options
In-Class
Starts from
$ 2,450
  • 3-days in-class training 
  • Practice exams and prep questions
  • Exam Voucher included
  • Pre-course consultation
  • Highly experienced instructor(s)
  • Post-course follow-up
  • All related Averest's quality control tools
  • Required stationary
  • 5 or 4 stars training venue
  • Pay later by invoice -OR- at the checkout by credit card
  • 24x7 learner assistance and support
Classes Starting From
17 Oct 2022 , 3 Days
Online Instructor-Led
Starts from
$ 1,850
  • 3-day instructor-led training course
  • Practice exams and prep questions
  • Exam Voucher included
  • Pre-course consultation
  • Highly experienced instructor(s)
  • Post-course follow-up
  • Pay later by invoice -OR- at the checkout by credit card.
  • 24x7 learner assistance and support
Classes Starting From
17 Oct 2022 , 3 Days
ITIL® 4 Specialist: Create, Deliver and Support Training Schedules
You can get this course with 2 training options and 2 venues
Filter:
ITIL® 4 Specialist: Create, Deliver and Support Training
3 Days,
09:00 - 16:00, UTC +03:00,
$ 2,950
2022 Oct
17 - 19
Instructor-Led, Online
ITIL® 4 Specialist: Create, Deliver and Support Training
3 Days,
09:00 - 16:00, UTC +03:00,
$ 1,850
ITIL® 4 Specialist: Create, Deliver and Support Training
3 Days,
09:00 - 16:00, UTC +03:00,
$ 2,450
ITIL® 4 Specialist: Create, Deliver and Support Training
3 Days,
09:00 - 16:00, UTC +03:00,
$ 2,450
ITIL® 4 Specialist: Create, Deliver and Support Training
3 Days,
09:00 - 16:00, UTC +03:00,
$ 2,950
ITIL® 4 Specialist: Create, Deliver and Support Training
3 Days,
09:00 - 16:00, UTC +03:00,
$ 2,950
Corporate Team Training Enquiry
We will tailor the ITIL® 4 Specialist: Create, Deliver and Support Training program to meet your company's specific needs.
Corporate Team Training Enquiry
ITIL® 4 Specialist: Create, Deliver and Support Training Curriculum
Eligibility
Individuals continuing their journey in service management. ITSM managers and aspiring ITSM managers. ITSM practitioners manage the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
Pre-requisites
Learners must have an ITIL 4 Foundation certificate, or have attended and passed ITIL 4 Managing Professional Transition. ITIL v3 or previous versions of ITIL Foundation certificates are NOT a valid prerequisite.
ITIL® 4 Specialist: Create, Deliver and Support Training Course Content
The key topics and domains you will cover in ITIL® 4 Specialist: Create, Deliver and Support Training Course are
Section 01 - Understand the concepts and challenges relating to the following across the service value system
Organisational structure
Integrated/collaborative teams
Team capabilities, roles, competencies
Team culture and differences
Working with a customer-orientated mindset
Employee satisfaction management
The value of positive communications
Section 02 - Know how to plan and manage resources in the service value system
Team collaboration and integration
Workforce planning
Results-based measuring and reporting
The culture of continual improvement
Section 03 - Understand the use and value of information and technology across the service value system
Integrated service management toolsets
Integration and data sharing
Reporting and advanced analytics
Collaboration and workflow
Robotic process automation (RPA)
Artificial intelligence and machine learning
Continuous integration and delivery/deployment (CI/CD)
Information models
Section 04 - Know how the following ITIL practices contribute to a value stream for a new service
Service design
Software development and Management
Deployment management
Release management
Service Validation and testing
Change Enablement
Section 05 - Know how the following ITIL practices contribute to a value stream for user support
Service desk
Incident management
Problem management
Knowledge management
Service level management
Monitoring and event management
Section 06 - Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including:
Managing queues and backlogs
Prioritizing work
Understand the use and value of the following across the service value system:
Buy vs build considerations
Sourcing options
Service integration and management (SIAM)
ITIL 4 Specialist: Create, Deliver and Support Exam & Certification
PeopleCert exams take place remotely via PeopleCert Online Proctoring, and the afternoon of the last day of your course will continue with your learning until approximately 4.00 pm. When booking your exam, please ensure that it is for a time after the study has concluded and at a time convenient for you. You will be required to download and install ExamShield and conduct a compatibility test before sitting the exam. The exam is a closed book examination of 90 minutes and 40 multi-choice questions. Successful candidates must score 28 or more out of 40 to pass.
ITIL 4 Specialist: Create, Deliver and Support Exam & Certification
ITIL® 4 Specialist: Create, Deliver and Support Training FAQs
What is an ITIL certification?

ITIL (Information Technology Infrastructure Library) certificates demonstrate that you are trained in best practises for service management, leveraging processes, vocabulary, and approaches essential for modern IT. Certified ITIL specialists are in high demand since their expertise is essential to the expansion and modernization of enterprises.

Does ITIL V4 expire?

No, ITIL V4 certifications are valid for a lifetime.

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