This course includes writing procedures to translate policy into ‘action’ and techniques for ensuring that policies and procedures are accepted by those who use them. In addition, consultation and communication strategies will be addressed. The course gives delegates a framework for developing and documenting operational policies and procedures that apply to a wide range of situations. The course is experiential in nature, using real-life scenarios and case studies. Delegates will be given models and checklists for future use and reference.
Get an appreciation of the need for establishing new policies and procedures, as well as reviewing and revising existing ones
Clearly understand the principles, guidelines, formats and writing styles of effective policies and procedures
Have a simple framework to use to ensure a consistent approach is used for all policies and procedures
Receive a practical experience in writing policies and procedures
Understand policy and procedure implementation techniques, including communication and training strategies
Who Should Attend?
Anyone involved in HR planning
Anyone who is or will be responsible for human resources management
Policies & procedures Definition
Why do we need them & what are the benefits of having them?
How policies & procedures flow from an organization’s basic values
When do you need a policy or procedure?
How policies & procedures related to both internal & external customers
Types of policies & procedures: board policies, management policies, HR policies, etc.
Steps to create policies & procedures using a simple framework
Simple writing techniques
Formats for policies & procedures
Reasons for writing a procedure
Who should assist when writing a procedure?
Benefits of writing a procedure as a team
Using flow-charts for writing policies & procedures
Testing policies & procedures
Preparing a policies & procedures manual
Physical design considerations
Table of contents
Policies & procedures
Implementing policies & procedures
Updates & changes
Policy & procedure checklist
Transferring learning to the workplace
NOT INTERESTED IN THIS COURSE?
We always want to improve the quality of our courses. Please select any reasons why you feel this course is inadequate (check all that apply).