* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
A 5-day training course to equip participants with the important concepts, tools, and techniques of Customer Relationship Management (CRM).
What Do Participants Learn?
- Understand what is Customer Relationship Management (CRM)
- Understand why CRM is essential for attracting, retaining and growing loyal customers
- Determine the uses and objectives of a CRM system
- Use CRM tools and concepts to understand, segment and manage customers
- Use CRM to improve marketing, sales and customer service
- Recognize best practices in implementing and measuring a CRM strategy
- Understand and practice key skills for dealing with customers
Who Should Attend?
- Telecommunications managers and other managerial staff working in call centers, customer service, marketing or sales or looking to complement their skill-set by gaining a good understanding of customer relationship management and how it can be used to provide more customer focus to their activities.
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Related Trainings
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Certification
Averest Training Certificate of Completion or delegates who attend and complete the training course
This course is certified by:
On-Site Training
This Course can be customized delivered to a group at your facility saving time and money.