Sales & Sales Management for Professionals

Section one:

• Communicating an Effective Sales and Marketing Message
• Overcoming common Communication Barriers
• Listen while you Work
• Questioning Skills to uncover Customer Expectations
• Telephone Tips to improve Sales and Marketing Effectiveness
• Understanding Body Language Gestures   
• Identifying your Leadership and Communication Style

Section two:

• Creating a Customer-Focused Sales Team
• Reasons Why Customers Don’t Buy
• Delivering on the 7 Customer Expectations
• Sales & Marketing Persuasion and Negotiation Strategies
• Designing a Customer involved Presentation
• How Customer Service can increase Sales
• Dealing with Customer Objections in a Professional Manner

Section three:

• Managing a High-Performing Sales Team
• Tips for Recruiting High-performing Salespeople
• The Interviewing, Qualifying and Hiring Process
• Managing Employee Turnover
• How to Plan and Run Successful Sales Meetings
• New Hire 90-day Training Plan
• Team Building Techniques to Promote Teamwork and Mutual Support 

Section four:

• Powerful Strategies for Motivating Salespeople  
• Leadership Traits of Successful Sales Managers
• Abraham Maslow’s Hierarch of Needs 
• Factors that Motivate and Demotivate Salespeople
• Considerations for Designing a Sales Contest
• Coaching and Mentoring Skills to Improve Productivity
• Planning and Conducting Effective Sales Meetings

Section five:

• Leading the Way to Increased Sales Effectiveness  
• Steps for Developing a “positive mental attitude”
• Personal Development to Leadership and Public Speaking Skills
• Know your Numbers: Setting SMART Objectives
• Stress Management Tips to Maintain a Balanced Lifestyle
• Time Management Principles to help you see more Customers
• Action Planning for Continuous Improvement