* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems - communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.
The Patient Safety course covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the five sections in the specialization.
What Do Participants Learn?
Understand the importance of patient safety and understand how errors may occur
Reduce errors and the clinicians’ responsibility in ensuring patient safety
Know what changes are needed in primary care to improve patient safety
Know what the barriers are to patients’ understanding of risk and how to test their understanding
Understand how patient involvement and open disclosure can improve the quality and safety of healthcare systems
Understand which drugs and clinical settings carry particular risks
Understand the causes and frequency of drug errors and how to reduce their incidences in clinical practice.
Who Should Attend?
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Why patient safety is an important aspect of patient care
Why and how primary care needs to change to improve patient safety
How to involve patients and other members of the primary care team in improving patient safety
What the barriers are to patients' understanding of risk
The importance of literacy, numeracy, and the language of risk
How to communicate with different patient groups
How to test understanding
The increasing role of patient decision and visual aids in consultations
How to calculate absolute and relative risk.
Know how focus on patient involvement can improve the quality and safety of a healthcare system
Understand the benefits of open disclosure
Know about some current initiatives in promoting open disclosure.
Understand the causes and frequency of drug errors
Find out which drugs and clinical settings carry particular risks
Develop practical approaches to reduce drug errors in clinical practice.
How good team work can improve patient care
How hierarchies can disrupt good teamwork
How to deal with people who are not good team members
Why reducing variability improves safety.
How to encourage openness in health care
Maintaining effective relationships with patients and families