* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
Too often, organizations fail to turn their strategies into operational reality; this where the Balanced Scorecard comes in. By translating strategy into a balanced set of objectives covering all aspects of operations and setting clear measurements it enables organizations to put strategy at the heart of everything they do. It helps executives and senior managers to steer the ship whilst enabling managers and staff to contribute more fully to the success of the organization. The Balance Scorecard empowers people to drive internal processes that deliver great customer service and ultimately financial success.
What Do Participants Learn?
Create greater awareness of organizational priorities
Demonstrate the effectiveness of changes made
Secure increased engagement at all levels
Energize initiatives and creativity
Ensure that changes made are value-added
Allow the translation of strategy into tangible results to be measured and monitored
Who Should Attend?
Managers with responsibility for creating or managing a Balanced Scorecard
Financial Officers and Controllers
Strategic Planning Managers
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Strategic Planning and the Balanced Scorecard
Introduction to the Balanced Scorecard
Benefits of the Balanced Scorecard
Linking Mission and Vision to operations
Application and uses of the Balanced Scorecard
The Financial, Customer, Process perspectives in detail
Overview of the Balanced Scorecard creation process
Strategy Maps and Strategic Themes
Strategic Measures and Strategic Targets
Lessons learned from Day 1
Developing a Balanced Scorecard
Create a strategy-centric organization
The Learning & Growth perspective in detail
Define strategy, identify strategic themes and build strategic linkages
Engage the leadership team
Importance of data collection, interviews, and focus groups
Work with the Case Study
Strategic objectives and strategic themes
Lessons learned from Day 2
Measuring and Monitoring Strategic Performance
Purpose of strategic measures and their relationship with KPIs
Lead and lag measures
Develop appropriate measures using the Strategy Map
Examples of measures for each of the four perspectives
How to implement the Balanced Scorecard
Determine measures and targets
Aligning balanced scorecard to the planning and budgeting process
Case study activities
Lessons learned from Day 3
Implementing the Balanced Scorecard
Map strategic initiatives
The Strategic Management System and performance management
Setting appropriate targets
Plan for implementation
Build a Balanced Scorecard from scratch
Cascade the Balanced Scorecard across the organization – creating a business unit, functional, support and personal scorecards.
Aligning incentives to the balanced scorecard – ‘what you measure is what you get’
Strategy Review Meetings
Case study activities
Lessons learned from Day 4
Pulling it all Together
Review and enhance the Balanced Scorecards built on Day 4
How to make it work in your organization
Communicating the Balanced Scorecard
Creating an outline project plan
Identify key roles and key players
Identify potential pitfalls and barriers to change