* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
Many organizations have adopted a structured approach to managing their operations through various different standards and techniques in order to manage quality assurance. They have enjoyed the benefits of this structured approach to the control of risk and opportunities in their business. This interactive training seminar will develop delegates skills in and knowledge of quality assurance and provide them with best practices they will be able to use in improving quality assurance within their organization's including ISO9001.
The seminar examines the well-known ISO9001 framework as a foundation for developing quality assurance. The seminar goes on to look at the importance of risk-based thinking, the PDCA approach and the process approach.
What Do Participants Learn?
By the end of this training seminar, delegates will be able to:
Be aware of the history of quality assurance and standardization
Understand the part of effective teamwork in contributing to overall quality assurance in their organization
State different models and frameworks for quality assurance
Recognize the importance of the customer in the quality management system
Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
Appreciate methods for identifying and improving interaction in business processes
Who Should Attend?
Senior Management with responsibilities for implementation or maintenance of ISO and OHSAS standards,
Heads of Departments including Quality, Health & Safety and Environment Managers who wish to see how all three standards operate together,
Section Heads and Supervisors who wish to complement both their understanding of the 'bigger picture' of their organisation and its context, and their ability to lead QHSE teams.
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: Introduction to Quality Assurance and Control
An Introduction To Quality Assurance And Control
Introduction To Models Of Quality Assurance And Control
Concepts Of Total Quality Management
Deming's Fourteen Points And Other Approaches
The Organization And Context
Needs And Expectation Of Interested Parties
The Process (PDCA) approach and ISO9001
The ISO high-level structure - Annex SL
ISO9001 As A Framework For Managing Quality Assurance
The Process Approach And The Organization As A Set Of Inter-Related Processes
Risk And Opportunity In A Quality Management System
Section Two: Principles And Techniques Of Quality Assurance And Control
Core Principles In Achieving Total Quality Management
Prevention, Not Correction
Establishing Vision, Mission And Policy
Opportunities For Organizational Continuous Improvement
Building Quality Through Teamwork
Baldridge National Quality Program (BNQP): Criteria for Performance Excellence
Route cause analysis
Objectives and KPI's
Measuring results - the cost of quality
Section Three: Planning, Operating a Quality Management System and Audit
Planning For A Quality Management System
Assessing Risk And Opportunity Within A Quality Management System
Supporting Your System - Resources, Competence
Operations, Planning And Control
Audit As A Management Tool
Management Systems Auditing
The Face Of A Systems Auditor
Requirements of ISO19011 - Guidelines For Auditing Management Systems
Types Of Systems Audits
Audit As Part Of Performance Monitoring And Organizational Improvement