* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
With over a million organizations worldwide certified to ISO9001 quality management system alone, no organization can afford to pay the price of the failure to recognize that managing quality assurance and control are essential requirements in the production of goods and services. Many organizations have enjoyed extensive benefits from the structured approach to controlling areas of activities and the associated risks but have often missed the opportunity to maximize the return on the initial investment by using a similar approach in other areas of the business.
This 10-day training seminar is intended to provide delegates with a sound understanding of different approaches to quality assurance. During the first week, the training seminar will focus on the background to the various concepts of managing quality in organizations to ensure the attendees are familiar with quality assurance. During the second week, the training focus will be on practical learning on the implementation of quality management system including internal and third-party auditing, which provide assurance that systems are maintained and improved.
What Do Participants Learn?
By the end of this training seminar, delegates will be able to:
Be aware of the history of quality assurance and standardization and state different models and frameworks for quality assurance
Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
Appreciate methods for identifying and improving interaction in business processes including the benefits of the PDCA approach
Understand the importance of risk based thinking in a quality management systems and awareness of organizational context and what is means in a quality management system
Understand some of the practical requirements of management systems auditing and state the benefits of audit in a quality management system including practicing audit techniques
Who Should Attend?
Human resources managers
Finance professionals who want to know more about quality assurance
Finance audit professionals who want to understand more about management systems auditing
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
International Standardisation and the Global and Organizational Benefits
A brief history of international standardisation
Economic benefits of standardisation
Organizational benefits of standardization
Standards as a mechanism for controlling organizational risks
A teamwork approach to quality
Introduction to Quality Assurance and Control
An introduction to quality assurance and control
A history of quality assurance
Introduction to models of quality assurance and control
Concepts of Total Quality Management
Deming’s Fourteen Points and other approaches
The Process approach and ISO9001
Process Approach to Managing Quality Assurance
The ISO high-level structure – Annex SL
ISO9001 as a framework for managing quality assurance
The process approach and the organization as a set of inter-related processes
Risk and opportunity in a quality management system
Principles of Quality Assurance and Control
Core principles in achieving Total Quality management
Prevention, not correction
Customer focused quality
Establishing vision, mission and policy
Opportunities for organizational continuous improvement
Building quality through teamwork
Techniques for Quality Assurance and Control
Baldridge national Quality Programme (BNQP): Criteria for Performance Excellence
EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
Route cause analysis
Objectives and KPI’s
Measuring results – the cost of quality
Designing and Implementing ISO9001
The PDCA approach
Risk based thinking
The organization and context
Needs and expectation of interested parties
Significance of effective leadership roles
Role and responsibilities of leaders in ISO9001
Culture of quality – the role of TQM
Planning and Operating a Quality Management System
Planning for a quality management system
Assessing risk and opportunity within a quality management system
Supporting your system – resources, competence
Operations, planning and control
Audit as a Management Tool
Management systems auditing
The face of a systems auditor
Requirements of ISO19011 – guidelines for auditing management systems
Types of systems audits
Audit as part of performance monitoring and organizational improvement
Audit in Practice
Developing a programme of audits
Planning an audit
Audit questions and use of check lists
Conducting the audit
Role play exercise
Document Management in Your Quality Management System
Building a document control system
Document life cycles
Consistency in document appearance, notation and circulation