Course Description
With over a million organizations worldwide certified to ISO9001 quality management system alone, no organization can afford to pay the price of the failure to recognize that managing quality assurance and control are essential requirements in the production of goods and services. Many organizations have enjoyed extensive benefits from the structured approach to controlling areas of activities and the associated risks but have often missed the opportunity to maximize the return on the initial investment by using a similar approach in other areas of the business.
This 10-day training seminar is intended to provide delegates with a sound understanding of different approaches to quality assurance. During the first week, the training seminar will focus on the background to the various concepts of managing quality in organizations to ensure the attendees are familiar with quality assurance. During the second week, the training focus will be on practical learning on the implementation of quality management system including internal and third-party auditing, which provide assurance that systems are maintained and improved.
What Do Participants Learn?
By the end of this training seminar, delegates will be able to:
- Be aware of the history of quality assurance and standardization and state different models and frameworks for quality assurance
- Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
- Appreciate methods for identifying and improving interaction in business processes including the benefits of the PDCA approach
- Understand the importance of risk based thinking in a quality management systems and awareness of organizational context and what is means in a quality management system
- Understand some of the practical requirements of management systems auditing and state the benefits of audit in a quality management system including practicing audit techniques
Who Should Attend?
- Department managers
- Team supervisors
- Human resources managers
- Finance professionals who want to know more about quality assurance
- Finance audit professionals who want to understand more about management systems auditing
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One
International Standardisation and the Global and Organizational Benefits
- A brief history of international standardisation
- Economic benefits of standardisation
- Organizational benefits of standardization
- Standards as a mechanism for controlling organizational risks
- A teamwork approach to quality
- Team-building exercise
Section Two
Introduction to Quality Assurance and Control
- An introduction to quality assurance and control
- A history of quality assurance
- Introduction to models of quality assurance and control
- Concepts of Total Quality Management
- Deming’s Fourteen Points and other approaches
- The Process approach and ISO9001
Section Three
Process Approach to Managing Quality Assurance
- The ISO high-level structure – Annex SL
- ISO9001 as a framework for managing quality assurance
- The process approach and the organization as a set of inter-related processes
- Risk and opportunity in a quality management system
Section Four
Principles of Quality Assurance and Control
- Core principles in achieving Total Quality management
- Prevention, not correction
- Customer focused quality
- Establishing vision, mission and policy
- Opportunities for organizational continuous improvement
- Building quality through teamwork
Section Five
Techniques for Quality Assurance and Control
- Process improvement
- Benchmarking
- Baldridge national Quality Programme (BNQP): Criteria for Performance Excellence
- EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
- Route cause analysis
- Objectives and KPI’s
- Measuring results – the cost of quality
Section Six
Designing and Implementing ISO9001
- The PDCA approach
- Risk based thinking
- The organization and context
- Needs and expectation of interested parties
- Significance of effective leadership roles
- Role and responsibilities of leaders in ISO9001
- Culture of quality – the role of TQM
Section Seven
Planning and Operating a Quality Management System
- Establishing policies
- Planning for a quality management system
- Assessing risk and opportunity within a quality management system
- Supporting your system – resources, competence
- Operations, planning and control
Section Eight
Audit as a Management Tool
- Management systems auditing
- The face of a systems auditor
- Requirements of ISO19011 – guidelines for auditing management systems
- Types of systems audits
- Planning audits
- Audit as part of performance monitoring and organizational improvement
Section Nine
Audit in Practice
- Developing a programme of audits
- Planning an audit
- Opening meetings
- Audit questions and use of check lists
- Conducting the audit
- Role play exercise
Section Ten
Document Management in Your Quality Management System
- Building a document control system
- Document life cycles
- Consistency in document appearance, notation and circulation
- Maintaining the integrity of document controls
- Availability of documents to interested parties