Process Mapping and Improvement

Course Description

Effective process design and management sits at the heart of every effective quality system. Such efficiency rarely occurs by accident or good fortune though. It occurs by analysing and improving processes on a continual basis. Involving employees, empowering them, and bringing them into decision making process also creates the opportunity for continuous process improvement.

What Do Participants Learn?

• Have the insight and confidence to map new processes
• Identify process gaps and current processes for improvement
• Apply best practice BPM techniques to your organisation
• Demonstrate a practical knowledge of process modelling and charting tools
• Practice process mapping (flowcharting) tools and techniques and recognise where they can be applied
• Describe the principles of Lean and the benefits of applying Lean concepts across a business
• Realise the impact Six Sigma has on customer focused processes

Who Should Attend?

• Managers
• business improvement leaders
• All quality professionals who are tasked with improving organizational performance in a practical way.

What Will the Learning Experience Include?

Phase: 1

Introduce

• Comprehensive pre-program activities include:
• Web-based information forms & surveys completed by attendee.
• Direct consultation with the attendee about the expectations.

• During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
• Participants learn from expert trainers who have both academic and business experiences.
• Highly applicable training content & instructive activities for adding depth to training topics.
• **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.

Phase: 2

Explore & Practice

Phase: 3

Apply

• Apply & sustain the learning experience by using this ongoing support:
• To ensure participant has new skills or behavior progress.
• Optional, fee-based mentoring & coaching with the trainer.
• Training materials & additional documents (e-books, pdf files, presentations and articles)

• Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
• Participant's Evaluation
• Trainer's Evaluation

Phase: 4

EVALUATE