* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
This thought-provoking program will provide participants with an insight into the benefits which can be achieved through the development, implementation and effective operation of a management system, based upon the International Model for Total Quality Management (TQM).
• Understand Total Quality Management and quality assurance standards
• Understand the process of creative thinking and innovation
• Define key business processes in their organization and identify where significant improvements can be made
• Recognize and value innovation as a cornerstone of business
• Understand how to increase customer satisfaction through analyzing and redesigning business processes
• Managers and quality professionals
• Business Improvement Leaders
• Quality Managers
• Anyone with an interest in improving organizational performance in a very practical way.
• Identifying how these concepts can enhance the successful achievement of strategic goals
• Defining the key business processes in your organisation and identifying where significant improvements can be made
• TQM implementation and culture change
• Determining effective performance measures for processes and people
• The ISO 9000 improvement mechanism
• Appreciating the importance of goal setting, feedback and recognition in motivating people
• Logical versus lateral thinking
• Enabling innovation
• Innovative approaches to problem solving
• The drivers of process innovation
• Business process management
• Business Process Mapping
• Anticipating and overcoming barriers to change
• Applying analytical decision making and planning tools and techniques for performance improvement
• Management of change
Averest Training Certificate of Completion or delegates who attend and complete the training course
This course is certified by:
This Course can be customized delivered to a group at your facility saving time and money.