* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
This thought-provoking program will provide participants with an insight into the benefits which can be achieved through the development, implementation and effective operation of a management system, based upon the International Model for Total Quality Management (TQM).
What Do Participants Learn?
• Understand Total Quality Management and quality assurance standards
• Understand the process of creative thinking and innovation
• Define key business processes in their organization and identify where significant improvements can be made
• Recognize and value innovation as a cornerstone of business
• Understand how to increase customer satisfaction through analyzing and redesigning business processes
Who Should Attend?
• Managers and quality professionals
• Business Improvement Leaders
• Quality Managers
• Anyone with an interest in improving organizational performance in a very practical way.
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: Appreciating the holistic approach of TQM and its relationship to both business process reengineering and continuous improvement
• Identifying how these concepts can enhance the successful achievement of strategic goals
• Defining the key business processes in your organisation and identifying where significant improvements can be made
• TQM implementation and culture change
Section Two: Increasing customer satisfaction by analyzing and redesigning organizational processes
• Determining effective performance measures for processes and people
• The ISO 9000 improvement mechanism
• Appreciating the importance of goal setting, feedback and recognition in motivating people
Section Three: Recognising the difference between creativity and innovation
• Logical versus lateral thinking
• Enabling innovation
• Innovative approaches to problem solving
Section Four: The essentials of process innovation
• The drivers of process innovation
• Business process management
• Business Process Mapping
• Anticipating and overcoming barriers to change
Section Five: Recognising the importance of teamwork and commitment
• Applying analytical decision making and planning tools and techniques for performance improvement
• Management of change
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