Essentials of Quality Assurance

Course Description

Many organizations have adopted a structured approached to managing their operations through various different standards and techniques in order to manage quality assurance. This interactive training seminar will develop delegates skills in and knowledge of quality assurance and provide them with best practices they will be able to use in improving quality assurance within their organization’s including the new ISO9001.

The seminar will provide a background to the various concepts of managing quality in organizations and examine how the risks and opportunities can be successfully managed in organizations through the effective management of quality assurance.

What Do Participants Learn?

By the end of this training seminar, delegates will be able to:

• Be aware of the history of quality assurance and standardization
• Understand the part of effective teamwork in contributing to overall quality assurance in their organization
• State different models and frameworks for quality assurance
• Recognize the importance of the customer in the quality management system
• Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
• Appreciate methods for identifying and improving interaction in business processes

Who Should Attend?

• Department managers
• Team supervisors
• Human resources managers
• Finance professionals who want to know more about quality assurance
• Finance audit professionals who want to understand more about management systems auditing

What Will the Learning Experience Include?

Phase: 1

Introduce

• Comprehensive pre-program activities include:
• Web-based information forms & surveys completed by attendee.
• Direct consultation with the attendee about the expectations.

• During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
• Participants learn from expert trainers who have both academic and business experiences.
• Highly applicable training content & instructive activities for adding depth to training topics.
• **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.

Phase: 2

Explore & Practice

Phase: 3

Apply

• Apply & sustain the learning experience by using this ongoing support:
• To ensure participant has new skills or behavior progress.
• Optional, fee-based mentoring & coaching with the trainer.
• Training materials & additional documents (e-books, pdf files, presentations and articles)

• Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
• Participant's Evaluation
• Trainer's Evaluation

Phase: 4

EVALUATE