* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
Many organizations have adopted a structured approached to managing their operations through various different standards and techniques in order to manage quality assurance. This interactive training seminar will develop delegates skills in and knowledge of quality assurance and provide them with best practices they will be able to use in improving quality assurance within their organization’s including the new ISO9001.
The seminar will provide a background to the various concepts of managing quality in organizations and examine how the risks and opportunities can be successfully managed in organizations through the effective management of quality assurance.
What Do Participants Learn?
By the end of this training seminar, delegates will be able to:
Be aware of the history of quality assurance and standardization
Understand the part of effective teamwork in contributing to overall quality assurance in their organization
State different models and frameworks for quality assurance
Recognize the importance of the customer in the quality management system
Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
Appreciate methods for identifying and improving interaction in business processes
Who Should Attend?
Human resources managers
Finance professionals who want to know more about quality assurance
Finance audit professionals who want to understand more about management systems auditing
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
International Standardization and the Global and Organizational Benefits
A brief history of international standardization
Economic benefits of standardization
Organizational benefits of standardization
Standards as a mechanism for controlling organizational risks
A teamwork approach to quality
Introduction to Quality Assurance and Control
An introduction to quality assurance and control
A history of quality assurance
Introduction to models of quality assurance and control
Concepts of Total Quality Management
Deming’s Fourteen Points and other approaches
The Process approach and ISO9001
Process Approach to Managing Quality Assurance
The ISO high-level structure – Annex SL
ISO9001 as a framework for managing quality assurance
The process approach and the organization as a set of inter-related processes
Risk and opportunity in a quality management system
Principles of Quality Assurance and Control
Core principles in achieving Total Quality management
Prevention, not correction
Customer focused quality
Establishing vision, mission and policy
Opportunities for organizational continuous improvement
Building quality through teamwork
Techniques for Quality Assurance and Control
Baldridge National Quality Program (BNQP): Criteria for Performance Excellence
EFQM, Dubai Quality Award "and HH Sheikh Khalifa Excellence Award