* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
This thought-provoking training course will provide delegates with firm foundations in the principles, drivers, methodologies and common practices of business process and quality. BPM is examined as an overarching initiative aimed at transforming organizations through process improvements, thus ensuring that quality is not just an element to be aware of, but a cornerstone of the BPM strategy.
What Do Participants Learn?
Understand the principles of business process and quality management
Become familiar with the key terms and concepts in BPM
Learn the major methodologies and techniques for implementing BPM
Understand the principles and benefits of a robust quality management system
Understand how to develop a common language for describing business processes
Explore and understand the impact a quality management system has when effectively implemented
Perform effectively within a team environment; recognize and utilize other people’s contributions in group processes
Who Should Attend?
All those qualified professionals who are actively involved in analyzing, planning and redesigning their business processes.
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: The fundamentals of Business Process Management and a Quality Management System
Realizing strategic direction and operational reality
Utilizing the Balanced Scorecard
Preparing an organisations ready for implementing a QMS
Recognizing and managing stakeholder expectations
Section Two: QMS
Designing an effective approach to quality management systems
Ensuring qualitative and quantitative integration
Standards and accreditation
Approaches and methods to integrate processes of a quality management system and documentary evidence required to meet compliance
Section Three: Mapping the Process
How to Analyse and scope a business process and identify value
How to create BP process flow diagrams
How to select and apply the proper tools and techniques to model, analyse, manage, measure and improve processes
Section Four: Communicating the improvements
Understand the difference between Stakeholders and Shareholders and the most effective ways to communicate to both
Working effectively and collaboratively
Negotiating, persuading and influencing others
Section Five: Future planning and continuous improvement