* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
Every organization’s mission to obtain optimum business efficiency and effectiveness lies in the matching of its business processes. In order to successfully implement BPM, organizations must assess their capacity for change, agree on an envisaged end state and construct a strategic roadmap. The training course will introduce delegates to a holistic approach to BPM and explore the variety of tools needed in order to evaluate and change processes to enhance organizational performance.
What Do Participants Learn?
- Understand how to map business processes
- Define competitiveness through benchmarking
- Business process analysis and evaluation
- Develop strategic plans
- Positively introduce and lead change
- Use influence to gain buy-in
- Introduce, develop and implement effective business processes
Who Should Attend?
- Managers
- Supervisors
- Executives
- All those involved in process improvement
- All those involved in IT and engineers responsible for BPM
- All those who possess process experience including operational professionals
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: Identifying the need for change
- The marketplace and its demands
- Competition’s effect on your sector of the marketplace
- Company purpose, strategy, and capacity for change
Section Two: Creating people-centered processes
- Balanced Scorecard
- Aligning services with customer needs
Section Three: Aligning business processes to change
- Analysing and evaluating the effectiveness of current processes
- BPM life-cycle: design, modeling, execution, monitoring, and optimization
- Dividing the business into processes instead of functions
Section Four: Optimizing technological processes
- Modeling processes to identify opportunities
- Budgeting, forecasting and profitability analysis
Section Five: Successfully implementing change
- Constructing a roadmap
- Gaining buy-in from employees and management
- Recognizing the barriers to change and how to deal with them
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