* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
This exciting and innovative Averest training seminar will focus on the practical and theoretical aspects of benchmarking and performance improvement. You will learn why benchmarking is a viable tool that provides useful information for improving virtually any business activity. In this training seminar, you will discover the practical benefits of benchmarking for best practices and how to use these in your department and organization.
Benchmarking is a performance analysis and re-engineering method that leads to organizational success. Its primary purpose is to provide avenues for improvement in private, government and non-governmental organizations. Benchmarking is one of the most recognized and widely used tools of all the business strategy tools.
What Do Participants Learn?
At the end of this training seminar, you will learn to:
Describe the benefits of benchmarking
Discuss how benchmarking activities can lead to organizational excellence
Apply the correct methodology to data collection and analysis
Analyse the appropriate methods of continuous improvement
Who Should Attend?
Any Manager who needs to improve their skills in benchmarking and performance management
Accountants and finance staff
Operation Managers/Process Managers
Middle Managers and Team Leaders involved in process improvement
Project and Programme Managers
Human Resource (HR) Professionals
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Performance Measurement: Why It Matters and How To Do It
The need for performance measurement
Using measurement to transform your organization
The history of measurement
Key Performance Indicators (KPI) explained
Measuring the correct things
The ‘Balanced Scorecard’ and beyond
The Basics of Benchmarking
History of benchmarking
Strategic, performance and process benchmarking
Internal V External benchmarking
Using benchmarking consultants – advantages and disadvantages
Applying the most appropriate benchmarking approach
Conducting a Benchmarking Project
How to identify suitable benchmarking projects
Running a successful benchmarking project
The five phases of benchmarking
Identifying and selecting metrics & partners
Conducting an on-site participant meeting
Benchmarking project management
Understanding Data, Metrics and Analysis Tools
Data use and abuse: using data constructively
A simple revision of key statistical terms and techniques
The importance of the standard deviation and variance
The CATWOE technique, RCA, 5-Whys and Cause & Effect
Collecting and analyzing benchmarking information
Essential Tools for Benchmarking and Continuous Improvement