* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Many organizations all over the world have used the ISO9001 quality management system standard as a framework for managing quality assurance within their operations and meeting the expectations of their customers. They have enjoyed the benefits of this structured approach to the control of risk and opportunities in their business.
Quality Assurance in Practice will provide delegates with a sound understanding of a practical approach to developing quality assurance in their organizations. The seminar examines the well-known ISO9001 framework as a foundation for developing quality assurance. The seminar goes on to look at the importance of risk-based thinking, the PDCA approach and the process approach. Additionally, the seminar explores other important aspects of developing a quality management system including the role of audit in organizational improvement and the development of document control to support your system are encompassed in this highly practical and participative seminar.
What Do Participants Learn?
By the end of this training seminar, delegates will be able to:
State the benefits of the PDCA approach
Understand the importance of risk-based thinking in a quality management system
Have an awareness of organizational context and what it means in the quality management system
State the benefits of audit in a quality management system and understand some of the practical requirements of management systems auditing
Practice audit techniques
Appreciate the essentials of document control systems
Who Should Attend?
Human resources managers
Finance professionals who want to know more about quality assurance
Finance audit professionals who want to understand more about management systems auditing
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Designing and Implementing ISO9001
The PDCA approach
The organization and context
Needs and expectation of interested parties
Significance of effective leadership roles
Role and responsibilities of leaders in ISO9001
Culture of quality – the role of TQM
Planning and Operating a Quality Management System
Planning for a quality management system
Assessing risk and opportunity within a quality management system
Supporting your system – resources, competence
Operations, planning and control
Audit as a Management Tool
Management systems auditing
The face of a systems auditor
Requirements of ISO19011 – guidelines for auditing management systems
Types of systems audits
Audit as part of performance monitoring and organizational improvement
Audit in Practice
Developing a program of audits
Planning an audit
Audit questions and use of check lists
Conducting the audit
Role play exercise
Document Management in Your Quality Management System
Building a document control system
Document life cycles
Consistency in document appearance, notation and circulation