Course Description
In this program, you will develop advanced skills in business communication, as well as in public speaking and giving presentations in the workplace. The program begins with a review of the basic principles of communication and public speaking and covers advanced techniques.
This program has been designed to enable delegates to deliver inspiring, persuasive and motivational presentations which will allow them to convey critical messages with confidence and authority. The programme will take a practical approach, allowing delegates to repeatedly practice their methods to refine and enhance their skills.
What Do Participants Learn?
By the end of this course you will be able to:
- Identify barriers to communication and ways to overcome them
- Develop your non-verbal and para-verbal communication skills
- Listen actively and effectively and ask good questions
- Utilize advanced communication tools and skills
- Discover different personal listening styles
- Understand and harness the power of body language
- Practice and use assertiveness skills in different situations
- Unlock the secrets of influence for effective communication
- Use appreciative inquiry as a communication tool
- Capably speak and network with others
- Establish common ground with others
- Describe the features of emotional intelligence
Who Should Attend?
- Managers
- Supervisors
- Executives
- Team leaders or project leaders
- Who are looking to improve their presentation skills
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Day One: Effective Communication & Art of Listening
- Evolution of Communication
- Communicating for Results
- Understanding Elements of Communication
- The Element of Noise
- Understanding Communication Barriers
- Effective Listening and Paraphrasing Techniques
- Understanding Different Listening Styles: Active versus Passive Styles
- Improving the Information Recall Rate
- Fundamental parts of active listening
- Assessing Personal Listening Profiles
- Dealing with difficult audiences
Day Two: Paraverbal and Non-verbal Communication
- Learning how to control and enhance non-verbal signals
- How to read those signals from other people
- The Art of Body Language
- Components of Non-Verbal Communication
- The Power of Appearances
- Eliciting Thinking Patterns through Eye Movement
- Building Rapport using Body Language
Day Three: Mastering the Art of Conversation
- How to be a good conversationalist.
- Engagement
- Memorable Small Talk
- What to Share?
- Which topics you should avoid?
- How do you become someone that others find interesting to talk to?
- Understanding Assertiveness: Definition and Values
- Components of Passive, Assertive and Aggressive Styles
- Assertiveness Rights and Responsibilities
- Managing Criticism Assertively
Day Four: Audience & Utilising the Facts
- Understand your audience and their requirements
- Defining how to reach the audience
- Find common ground
- Anticipate challenges and resistance
- Making stories come to life: Storytelling
- Summarising the story
- Pulling apart the facts from the fiction
- Presenting in an unbiased way
- Building your solid statements and enquiring confidently
- Techniques for getting the most out audience questions
Day Five: The Art of Impactful Presentation
- Create slides that deliver an instant impact
- Plan before you create (storyboard ideas)
- Avoid visual cliches
- Persuade beyond the stage-managing the audience before, during and after the presentation
- Sharing the stage - Introducing other key speakers of different media
- Delivering the presentation
- Rehearsing the material
- Guidelines for anticipating technological glitches
- Effective use of PowerPoint slides; handouts; workbooks and 'props'
- Involving the audience in practical activities and interaction