* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
In this program, you will develop advanced skills in business communication, as well as in public speaking and giving presentations in the workplace. The program begins with a review of the basic principles of communication and public speaking and covers advanced techniques.
This program has been designed to enable delegates to deliver inspiring, persuasive and motivational presentations which will allow them to convey critical messages with confidence and authority. The programme will take a practical approach, allowing delegates to repeatedly practice their methods to refine and enhance their skills.
What Do Participants Learn?
By the end of this course you will be able to:
Identify barriers to communication and ways to overcome them
Develop your non-verbal and para-verbal communication skills
Listen actively and effectively and ask good questions
Utilize advanced communication tools and skills
Discover different personal listening styles
Understand and harness the power of body language
Practice and use assertiveness skills in different situations
Unlock the secrets of influence for effective communication
Use appreciative inquiry as a communication tool
Capably speak and network with others
Establish common ground with others
Describe the features of emotional intelligence
Who Should Attend?
Team leaders or project leaders
Who are looking to improve their presentation skills
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Day One: Effective Communication & Art of Listening
Evolution of Communication
Communicating for Results
Understanding Elements of Communication
The Element of Noise
Understanding Communication Barriers
Effective Listening and Paraphrasing Techniques
Understanding Different Listening Styles: Active versus Passive Styles
Improving the Information Recall Rate
Fundamental parts of active listening
Assessing Personal Listening Profiles
Dealing with difficult audiences
Day Two: Paraverbal and Non-verbal Communication
Learning how to control and enhance non-verbal signals
How to read those signals from other people
The Art of Body Language
Components of Non-Verbal Communication
The Power of Appearances
Eliciting Thinking Patterns through Eye Movement
Building Rapport using Body Language
Day Three: Mastering the Art of Conversation
How to be a good conversationalist.
Memorable Small Talk
What to Share?
Which topics you should avoid?
How do you become someone that others find interesting to talk to?
Understanding Assertiveness: Definition and Values
Components of Passive, Assertive and Aggressive Styles
Assertiveness Rights and Responsibilities
Managing Criticism Assertively
Day Four: Audience & Utilising the Facts
Understand your audience and their requirements
Defining how to reach the audience
Find common ground
Anticipate challenges and resistance
Making stories come to life: Storytelling
Summarising the story
Pulling apart the facts from the fiction
Presenting in an unbiased way
Building your solid statements and enquiring confidently
Techniques for getting the most out audience questions
Day Five: The Art of Impactful Presentation
Create slides that deliver an instant impact
Plan before you create (storyboard ideas)
Avoid visual cliches
Persuade beyond the stage-managing the audience before, during and after the presentation
Sharing the stage - Introducing other key speakers of different media
Delivering the presentation
Rehearsing the material
Guidelines for anticipating technological glitches
Effective use of PowerPoint slides; handouts; workbooks and 'props'
Involving the audience in practical activities and interaction