* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
The course provides communication skills training for individuals wishing to develop their interpersonal skills and build rapport with others in the workplace. The training covers effective communication strategies to enhance understanding and verbal communication with others.
What Do Participants Learn?
This Training course helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.
Who Should Attend?
Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Course Overview and Learning Objectives
How Communication Works
Influence or Persuade?
Identifying and Adjusting your Communication Style
Five Communication Styles
The 6 Cs of Communication
The Four-Step Cycle of Communication
The Dynamics of Communication
Communication is a Two-Way Street
On the Front Foot: Being Positive
Using the Right Words
The Three Components of Communication
Body Language and Non-Verbal Messages
Overcoming the Challenges of Telephone Communication