Communication Skills

Section One: Communication Is The Key

• Awareness Of The Impact You Make
• Key Elements Of How Communication Works
• Communication Style And What Already Works
• Raising Awareness Of How You Make An Impact
• How To Create Clear, Compelling Messages
• Skills And Techniques That Will Make The Impact You Want

Section Two: Influencing As An Exceptional Communicator

• Overt And Covert Influencing.
  
• Influencing Without Direct Authority
• Understanding Your Key Stakeholders
• Seeing Things From Other People's Points Of View
• Motivating And Inspiring Others And Gaining Buy-in

Section Three: Conflict And Delivering Difficult Messages

• Managing Conflict Effectively
• Delivering Tricky Messages While Maintaining Positive Relationships
• Identifying Situations Where Your Communication Could Have Been Better
• New Techniques Using Forum Theatre
• Productive Feedback

Section Four: Presenting With Flair

• How to Be A Dynamic And Secure Presenter
• Arenas In Which Presenting Takes Place
• What Happens In Front Of An Audience And How To Manage Your Nerves
• Principals Of Effective Presentation
• Making A Presentation In Under 30 Seconds
• Putting Across A Clear Message
• Using Passion To Present
• Structuring Your Presentation Support Material