Course Description
Quality for Project Managers applies quality principles to project management itself, as well as to the products and services resulting from projects. It brings to the forefront the essentials of project quality management and its vital link to business success, with a focus on the tools and essentials of effective quality management that work for your organization, regardless of your industry. The course shows you how to integrate quality management concepts with a project management program to support your business success.
What Do Participants Learn?
- Integrate project quality management into the entire project lifecycle
- Use five steps to plan effectively for project quality management
- Use five steps to assess and improve your organization’s current quality capabilities to ensure that projects will meet specified quality standards
- Ensure customer satisfaction by monitoring results using project quality control tools
- Apply project quality management tools and techniques to project management situations
Who Should Attend?
- Managers
- Supervisors
- Executives
- Project Manager
- Anyone who is interested in the field
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: Managing Project Quality
- What is quality?
- Quality and the triple constraint
- What is project quality management?
- The evolution of quality
- How it fits into the project life cycle
- The evolution of quality
- Systems thinking
- The cost of quality
- Formal quality systems
Section Two: Planning Project Quality
- What is quality planning (QP)?
- QP inputs and tools and techniques
- Stakeholders and customers
- Importance of identification
- Prioritization
- Project quality requirements
- Identifying requirements
- Sources of requirements
- Common characteristics of quality requirements
- Prioritizing project quality requirements
- Project quality standards
- SMART quality standards
- Quality function deployment (QFD)
- QP outputs
Section Three: Assuring Project Quality
- What is quality assurance (QA)?
- QA inputs and tools and techniques
- Developing QA activities
- Investigating QA capabilities
- Gap analysis
- Flowchart
- SWOT analysis
- Process improvement
- QA activities and the project quality management plan
- Quality audits
- Quality path vs. critical path
- QA and change control
Section Four: Controlling Project Quality
- What is quality control (QC)?
- Major questions of QP, QA, and QC
- QC inputs and tools and techniques
- The voice of the customer and the voice of the process
- “Good enough” approach
- Taguchi’s loss function
- Quantum innovation vs. continuous improvement
- Plan-do-check-act (PDCA) cycle
- Basic quality control toolkit
Section Five: Controlling Project Quality and Putting Project Quality to Work
- Cause-and-effect diagrams
- Interrelationship digraphs
- Scatter diagrams
- Run charts
- Control charts
- Design of experiments
- QC activities and the project quality management plan
- QC outputs