Quality for Project Management

Section One: Managing Project Quality

• What is quality?
• Quality and the triple constraint
• What is project quality management?
• The evolution of quality
• How it fits into the project life cycle
• The evolution of quality
• Systems thinking
• The cost of quality
• Formal quality systems

Section Two: Planning Project Quality

• What is quality planning (QP)?
• QP inputs and tools and techniques
• Stakeholders and customers
• Importance of identification
• Prioritization
• Project quality requirements
• Identifying requirements
• Sources of requirements
• Common characteristics of quality requirements
• Prioritizing project quality requirements
• Project quality standards
• SMART quality standards
• Quality function deployment (QFD)
• QP outputs

Section Three: Assuring Project Quality

• What is quality assurance (QA)?
• QA inputs and tools and techniques
• Developing QA activities
• Investigating QA capabilities
• Gap analysis
• Flowchart
• SWOT analysis
• Process improvement
• QA activities and the project quality management plan
• Quality audits
• Quality path vs. critical path
• QA and change control

Section Four: Controlling Project Quality

• What is quality control (QC)?
• Major questions of QP, QA, and QC
• QC inputs and tools and techniques
• The voice of the customer and the voice of the process
• “Good enough” approach
• Taguchi’s loss function
• Quantum innovation vs. continuous improvement
• Plan-do-check-act (PDCA) cycle
• Basic quality control toolkit

Section Five: Controlling Project Quality and Putting Project Quality to Work

• Cause-and-effect diagrams
• Interrelationship digraphs
• Scatter diagrams
• Run charts
• Control charts
• Design of experiments
• QC activities and the project quality management plan
• QC outputs