* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
Quality for Project Managers applies quality principles to project management itself, as well as to the products and services resulting from projects. It brings to the forefront the essentials of project quality management and its vital link to business success, with a focus on the tools and essentials of effective quality management that work for your organization, regardless of your industry. The course shows you how to integrate quality management concepts with a project management program to support your business success.
What Do Participants Learn?
Integrate project quality management into the entire project lifecycle
Use five steps to plan effectively for project quality management
Use five steps to assess and improve your organization’s current quality capabilities to ensure that projects will meet specified quality standards
Ensure customer satisfaction by monitoring results using project quality control tools
Apply project quality management tools and techniques to project management situations
Who Should Attend?
Anyone who is interested in the field
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: Managing Project Quality
What is quality?
Quality and the triple constraint
What is project quality management?
The evolution of quality
How it fits into the project life cycle
The evolution of quality
The cost of quality
Formal quality systems
Section Two: Planning Project Quality
What is quality planning (QP)?
QP inputs and tools and techniques
Stakeholders and customers
Importance of identification
Project quality requirements
Sources of requirements
Common characteristics of quality requirements
Prioritizing project quality requirements
Project quality standards
SMART quality standards
Quality function deployment (QFD)
Section Three: Assuring Project Quality
What is quality assurance (QA)?
QA inputs and tools and techniques
Developing QA activities
Investigating QA capabilities
QA activities and the project quality management plan
Quality path vs. critical path
QA and change control
Section Four: Controlling Project Quality
What is quality control (QC)?
Major questions of QP, QA, and QC
QC inputs and tools and techniques
The voice of the customer and the voice of the process
“Good enough” approach
Taguchi’s loss function
Quantum innovation vs. continuous improvement
Plan-do-check-act (PDCA) cycle
Basic quality control toolkit
Section Five: Controlling Project Quality and Putting Project Quality to Work
Design of experiments
QC activities and the project quality management plan