* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
Interpersonal skills for Managers and Project Managers training are essential to building positive relationships at work. By developing personal and social competencies, they are able to influence positive team interactions and performance. On the other hand, interpersonal issues tend to be the most frustrating aspect of the work managers, and project managers do. For the project manager, interpersonal issues can hinder project success, especially in terms of meeting the project’s schedule and budget. They can also jeopardize achieving customer satisfaction with the project’s scope and quality requirements.
Applying interpersonal skills provides the opportunity to create high-performing teams, build individual effectiveness, develop confidence and drive success. Project managers who actively develop their personal skill set are able to manage their work more successfully.
What Do Participants Learn?
This course is designed to recognize the need to manage the complex processes project managers encounter during Communication in order to achieve performance excellence through interpersonal cooperation. Furthermore, equip the participant with a set of specific, practical skills that can be used to resolve the difficult people issues so often faced by project managers to turn them from challenges and problems into opportunities.
Who Should Attend?
Managers from all departments who manage and deal with various projects
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Module 1: Project Management and Key Skills Required
Introduction to project management concepts and definitions
The role and responsibilities of the project management
Module 2: Interpersonal Skills
What are interpersonal skills?
Identify and discuss the importance and key characteristics of effective interpersonal skills for project management
Module 3: Expectations from Others
Expectations from clients
Expectations from work environment
Expectations from employees and team
Module 4: Potential Barriers
Potential barriers to your use of Interpersonal Skills
Set development objectives
Module 5: Understanding Perception
Identify how perceptions shape and influence your interaction with others and their responses to you
Apply perception-checking skills to reduce misunderstandings and Faulty Assumptions
Module 6: Self Concept
Analyze the impact of self-concept on willingness and ability to take risks
Engage in high-level individual and/or team-based Performance
Module 7: Expressing Emotions
Recognize and appropriately respond to expressions of emotions
Identify and analyze the ways in which You, your Co-workers and clients approach work
Their relation to each other
Module 8: Non-Verbal Communication
Identify the nonverbal cues in the overall process of negotiating
Role of non-verbal communication in creating a shared meaning
Components of non-verbal communication
How these components can be used in first impression management
Module 9: Verbal Communication
Recognize common verbal barriers to the creation of shared meaning
Apply a five-step process to the development and delivery of clear messages
Analyze cross-cultural interactions to maximize shared understandings
Module 9: Synthesize Verbal and Non-Verbal Communication
Synthesize verbal and nonverbal skills to build and maintain positive rapport and relationships with other
Module 10: Listening Skills
Identify personal listening liabilities and strategies for improvement
Module 11: Importance of Feedback to Build High Performing Team
Recognize the uses of feedback in building understanding and achieving high-performance standards, individually and in teams
Use of disclosure, feedback, listening and questions to achieve productive and satisfying relationship with clients, peers, managers and others
Module 12: Directing and motivating others
Steps to give directions effectively
Identification as how to motivate others to achieve full performance
Motivation theories in practice
Module 13: Productive Working Relationships
Apply the five basic principles of building and sustaining cooperative and productive work relationships
Apply a seven-step method for influencing others
Review the result
Module 14: Assertively Managing Conflicts
Recognizing the difference between assertive, non assertive and aggressive behaviors
Analyze the needs and select appropriate assertive behaviors
Recognize interpersonal behaviors that contribute to the productive or destructive nature of conflict
Module 15: Being a Team Player
Recognize and use the various roles necessary to have a productive and satisfying team interaction
Identify the stage of team development your workgroup is
Respond and adapt appropriately with team current stage
Evaluate your role as a team leader and select actions
Module 16:The Synergistic Impact of All Your Interpersonal Skills
Demonstrate appropriate use of interpersonal skills in a team process through completion of a team survival simulation
develop an achievable interpersonal skills development plan