* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
A Stakeholder is an individual or group, with an interest in what you provide or do. If you are going to influence your Stakeholders, you must take the time to develop and build support. Whether this is for a Project or a major Change initiative, without the support of people, you will fail. Research has shown that Project and Programme Management Specialists spent much more time than the average respondent dealing with people and people issues.
This exciting and innovative training seminar will focus on the practical and theoretical aspects of Influencing, Negotiating & Communicating. You will learn how to build an ongoing relationship with people to ensure success in all you do. You will learn the essential ingredients of engagement and practical skills in human communication, influence, and negotiation.
What Do Participants Learn?
At the end of this training seminar, you will learn to:
- Describe the critical approaches to Stakeholder Management
- Categorize project stakeholders and build the stakeholder management plan
- Discuss the main methods of effective influence
- Analyze the interest and influence of project stakeholders
- Arrange the stakeholder communication channels and manage stakeholder conflicts
- Apply psychological communication theory to project and programme management
- Analyse the appropriate negotiation techniques in a given situation
- Choose the appropriate leadership style for each project stakeholder
- Design a strategy for Stakeholder Engagement
Who Should Attend?
- Project Management Professionals
- Project and Programme Managers
- Any Manager who needs to improve their skills in communication, negotiation, and influence
- Change Leaders
- Human Resource (HR) Professionals
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: Introduction to Project Stakeholder Management
- Key Stakeholder management definitions (APM Definition - PMI Definition)
- Practical Definition of project stakeholders
- Identifying your Stakeholders
- Stakeholder analysis
- Stakeholder Management Skills : Technical, Business Insights, People
- The three-step approach to effective Stakeholder management
- Anticipating your Stakeholder likely needs
- Developing ongoing business relationships
Section Two: Prioritize & Categorize Project Stakeholders
- Dimensions of project stakeholders categorization
- Level of power
- Level of interest
- Level of importance
- Level of influence
- Level if Knowledge
- Developing stakeholder register
- Stakeholder groups classification
- Stakeholder management plan
Section Three: Essential Communication Skills for Project Stakeholder Management
- Stakeholder communication plan
- Stakeholder communication channels
- Understanding the psychology of communication
- The seven largest barriers to effective communication
- How to remove these barriers
- Why listening is more important than talking
- The Emotional Intelligence (EI) skills needed for Management
- Managing difficult stakeholders
- Managing project stakeholders conflicts
- Conflict management styles
- Factors affecting conflict modes
Section Four: Leadership Skills for Project Stakeholder Management
- Managing Stakeholders successfully
- Disciplines of leading project stakeholders
- Identify Stakeholders
- Personal Action Planning
- The power of empathy
- The power of Agile
- Manage Stakeholder Engagement
- Monitor Stakeholder Engagement
- The tools of influence
- The importance of commitment & consistency
- How social proof influences behavior
- Leadership Continuum
- Choosing the right leadership style for stakeholders
- Situational leadership model
Section Five: Negotiating with Project Stakeholders
- Types of negotiations
- Negotiation mindsets
- Coleman Raider “Bare-Bones” model
- Negotiating styles assessment
- Create the ideal BATNA
- Critical concepts of win-win negotiation
- Characteristics of good negotiators
- Negotiations and building coalitions
- Stages of the negotiation process
- Negotiation strategies
- Negotiation best practices
- Negotiating styles, tactics and overcoming the deadlock
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