Solving problems and making decisions in a creative manner can be the key to more productive and effective employees and managers in any organization. Problem solving and decision making are not easy for most people. It is like a journey into the unknown requiring creativity, intuition and imagination also, careful analysis, diagnosis, and step-by-step action planning.
Likewise, Quality problem solving and decision making is critical to career success no matter what your role in the organization. With rapid change bombarding us from all sides, the ability to apply logical, critical and creative thinking to a wide range of problems is more important than ever before.
Creative Problem Solving and Decision Making is designed to enable participants to learn and apply concepts and techniques related to an integrated versatile approach to problem solving resulting in better and more effective decisions.
Benefits to Organization
Accurate problem identification.
Higher quality decisions.
Enhanced personal value to the organization.
By the end of this program, you will be able to:
Explain the difference between problem solving and decision making.
Describe common blocks to effective problem solving and decision making.
How to make effective group decisions.
Use proven models for identifying problems correctly.
Outline the standard process for problem solving and decision making.
Use helpful tools that can be applied to the problem solving and decision making process.
Planning and organizing an action plan based on problem solving and decision making.
Who Should Attend
Anyone who is involved in deciding business strategies and activities, managing projects, or is otherwise responsible for delivering results within an organization including
Chief Executive Officer
Chief Financial Officer
Supervisor and Team Leaders
Module 1: Introduction and Definitions
Defining Problem Solving & Decision Making
Eight Essentials to Defining a Problem
Problem Solving in Action
Module 2: Blocks to Effectiveness
Experience & knowledge
Unclear goals or the problem is too big or too vague
Module 3: Making Decisions
What it Means
Analyze the decision process
Types of Decisions
Facts vs. Information
Module 4: Effective Group Decision Making
Working towards the decision
Avoiding fatal mistakes
individual action steps
Module 5: The Problem Solving Tool kit
The Basic Tools
Degrees of Support
Creative Thinking Methods
Brainstorming & Brain writing
Flow Chart or mapping
Module 5: Standard Methods to Problem Solving
Identify potential solutions
Phases of Problem Solving
Choose the best solution
Case Study: Fifth Avenue Glass Gallery
Module 6: Analyzing the Problem solving and Decision Process
Creating a Cost Benefit analysis
Module 7: Planning and Organizing
Develop an action plan
Build in monitors to assess progress of plan
Build in contingency plan to steer performance towards success
Implement the action plan
Discussion – Final Notes
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