The move to team leader or line manager is a significant change for a supervisor or technical specialist. Balancing wider organizational and customer demands with the needs of the team call for a wide range of skills, and the ability and confidence to know when to stand back from operational pressures and understand the bigger picture.
Understand your role as manager and leader
Establish clear objectives and standards of performance for your team
Manage your workload using effective prioritization and delegation techniques
Maximise your influencing skills
Build an effective team
Develop and leverage the capabilities of team members
Who Should Attend?
Anyone involved in management and leadership
The Course Content
Day One: Understanding Your Role
Leader or manager?
Beyond the job description: finding out what your organization requires of you
Balancing conflicting stakeholder demands
Understanding the nature of change
A model for implementing change
Day Two: Personal Effectiveness, Time Management, and Delegation
Understanding yourself and your organizational environment
Setting personal and team objectives
Finding and using time effectively
A model for effective delegation
Day Three:Communication, Influence & Conflict Management
Channels of communication
Effective listening skills
Emotions and rapport
Persuasion and negotiation: the keys to personal influence
Managing conflict assertively
Day Four: Team Building, People Management, and Motivation
How high-performing teams work?
Identifying team roles
Teams in practice: teambuilding exercise
Motivation and reward
Building and sharing a vision
Different approaches to leadership
Day Five: Enhancing Team Performance through Coaching and Development
How do people learn?
Coaching for personal and team growth
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