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** PREMIUM - Customize your learning experience
Course Description
The The Advanced Executive Secretary Program is an intensive and interactive 5-day executive level training programme.
The role of the Executive Secretary is on a journey and the responsibilities of this highly demanding and visible role continue to grow exponentially. This program equips current and aspiring Executive Assistants with the skills and knowledge they need to excel.
What Do Participants Learn?
- Provide full support to stakeholders in order to enhance the success of the business.
- Apply emotional intelligence to foster excellent business relationships, laterally and vertically.
- Plan and present strong business cases to their managers.
- Build and maintain different organizing systems that will lead to increased productivity.
- Generate win-win outcomes in any negotiation session.
- Plan and organize a successful event while practicing excellent business etiquette and protocol.
Who Should Attend?
Senior administrators, office managers, executive assistants and supervisors of junior staff who already possess the essential administration skills and seek to move their career further up.
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section 1. Partnering Strategically With Your Leader
- Understanding the Strategic Role of Today's Executive Assistant
- Working "With" versus Working "For'" your Leader
- Achieving Higher Engagement and Involvement in your Leader's Scope
- Self-Empowerment: Creating your Own Mission Statement
- Increasing your Share in Decision-Making
- Developing Forward Thinking: Being a Proactive Thinker
Section 2. Presenting Your Ideas with Passion and Credibility
- Planning for a Convincing Presentation
- Developing and Organizing Objectives and Content
- Delivering the Presentation and Fielding Questions
- Using Visual aids to Support the Presentation
Section 3. Building and Maintaining Systems
- What is a System? The Why and How of Systems
- Filing Systems: Controlling Documents, e-Filing and Cloud Storage
- Time Management Systems: Planning, Organizing and Controlling
- Idea Generating Systems: Spotting and Implementing Improvements
- Self-Management Systems: Setting your Own Targets and Exceeding Them
- Using Discipline to Maintain and Ensure System Continuity
Section 4. Negotiating with Suppliers, Event Organization
- Principles of Successful Negotiations with Internal and External Suppliers
- Negotiation Planning and Tactics, Aiming at Win-Win Outcomes
- Negotiating for the Long-Term
- Planning for Events: A Project Management Approach
- Promoting, Managing and Controlling Events
- Secrets of Dealing with Hotels and Venues
- Protocol and Business Etiquette
Section 5. Principles of Business Etiquette
- Phone, e-Mail and Meeting Etiquette
- Understanding Values, Beliefs and Perceptions
- Dealing with Different Personalities and Cultures
- Creating a Personal Brand within the Organization
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Developing High-Performing Teams
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Certification
Averest Training Certificate of Completion or delegates who attend and complete the training course
This course is certified by:
On-Site Training
This Course can be customized delivered to a group at your facility saving time and money.