* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
This training course helps participants to understand the importance of business protocol and how it can be applied to the strategic alliances environment. The course will introduce participants to a combination of cultural, professional and societal rules which highlight polite behavior and respect. And finally, it will help participants to learn how to interact properly within a business, not only in face to face interactions but also when using emails, in virtual meetings and phone conversations
What Do Participants Learn?
- Develop awareness, knowledge and skills – how to gain competitive advantage through business networks, strategic alliances and partnerships
- Develop frameworks for building collaborative advantage
- Identify what is meant by business protocol
- Understand the importance of both professional and cultural expectations
- Learn how to respond in a professional manner to the customer and work colleagues
- Learn and understand the differences in electronic forms of etiquette
- Identify and be aware of the importance of ethical business behavior
Who Should Attend?
- Managers
- Supervisors
- Executives
- Anyone who is interested in the field
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section 1
- Introduction to the strategic alliance life cycle
- Motives for collaboration
- Selecting partners and forming business relationships
- How to measure compatibility and partner fit
- Joint ventures, supplier networks, strategic alliances and public-private partnerships
- Types of strategic alliances and partnerships
Section 2
- What is meant by business protocol and how it could be applied to the syrategic alliances environment?
- Appreciate diverse cultures and cultural differences.
- Be aware of others’ values and expectations.
- Learn about local conventions, respect status, and introduction and first meetings
Section 3
- Appreciate the values and expectations of different cultures.
- Be able to determine which etiquette style is best suited to particular cultures.
- Be aware of the correct forms of address and understand how to effectively communicate verbally in a polite manner.
- Be able to interact professionally by phone, letter, and email
Section 4
- Appreciate the importance of, and learn how to behave in a professional manner.
- Understand meeting protocol, preparation, and attendance.
- Appreciate the issues involved with regard to disability in the workplace.
- Understand how to chair and set out a meeting agenda
Section 5
- What is understood by business ethics and its associated benefits?
- Appreciate the importance of behaving in an ethical manner.
- Dealing with conflicts and misunderstandingsin the context of strategic alliances
- Be aware of how to deal with harrasment
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