Stakeholder Management

Section One: Essential Communication Skills For Stakeholder Management

• Introduction To Stakeholder Management
• Understanding The Psychology Of Communication
• The Seven Largest Barriers To Effective Communication
• How To Remove These Barriers
• Why Listening Is More Important Than Talking
• The Emotional Intelligence (EI) Skills Needed For Management

Section Two: Stakeholder Management

• Key Stakeholder Management Definitions
• Identifying Your Stakeholders
• Stakeholder Analysis
• The Three-step Approach To Effective Stakeholder Management
• Anticipating Your Stakeholder Likely Needs
• Developing Ongoing Business Relationships

Section Three: Influencing Skills

• The Tools Of Influence
• Neuro-scientific Communication
• Reciprocity: Give And Take
• The Importance Of Commitment & Consistency
• How Social Proof Influences Behavior
• Liking, Authority & Scarcity

Section Four: Negotiation Techniques And Practice

• Coleman Raider Bare-bones Model
• Negotiating Styles Assessment
• Create The Ideal Batna
• Introduction To Reframing Techniques
• Cultural Differences That Affect Negotiation
• Negotiating Styles, Tactics And Overcoming The Deadlock

Section Five: Essential Skills For Stakeholder Management

• Managing Stakeholders Successfully
• The Power Of Agile.
• Practical People Engagement
• The Power Of Empathy
• Running Effective Stakeholder Meetings
• Personal Action Planning