Course Description
A Stakeholder is an individual or group, with an interest in what you provide or do. If you are going to influence your Stakeholders, you must take the time to develop and build support. Whether this is for a project or a major change initiative, without the support of people, you will fail. Research has shown that Project and Programme Management Specialists spent much more time than the average respondent dealing with people and people issues.
This training course indulges the participants in various methods of effective stakeholder management and empowers them to improve their stakeholders relations, therefore, improving the overall business.
What Do Participants Learn?
- Describe The Critical Approaches To Stakeholder Management
- Discuss The Main Methods Of Effective Influence
- Apply Psychological Communication Theory To Project And Program Management
- Analyze The Appropriate Negotiation Techniques In A Given Situation
- Design A Strategy For Stakeholder Engagement
Who Should Attend?
- Project Management Professionals
- Project And Program Managers
- Any Manager Who Needs To Improve Their Skills In Communication, Negotiation, And Influence
- Change Leaders
- Human Resource (Hr) Professionals
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: Essential Communication Skills For Stakeholder Management
- Introduction To Stakeholder Management
- Understanding The Psychology Of Communication
- The Seven Largest Barriers To Effective Communication
- How To Remove These Barriers
- Why Listening Is More Important Than Talking
- The Emotional Intelligence (EI) Skills Needed For Management
Section Two: Stakeholder Management
- Key Stakeholder Management Definitions
- Identifying Your Stakeholders
- Stakeholder Analysis
- The Three-step Approach To Effective Stakeholder Management
- Anticipating Your Stakeholder Likely Needs
- Developing Ongoing Business Relationships
Section Three: Influencing Skills
- The Tools Of Influence
- Neuro-scientific Communication
- Reciprocity: Give And Take
- The Importance Of Commitment & Consistency
- How Social Proof Influences Behavior
- Liking, Authority & Scarcity
Section Four: Negotiation Techniques And Practice
- Coleman Raider Bare-bones Model
- Negotiating Styles Assessment
- Create The Ideal Batna
- Introduction To Reframing Techniques
- Cultural Differences That Affect Negotiation
- Negotiating Styles, Tactics And Overcoming The Deadlock
Section Five: Essential Skills For Stakeholder Management
- Managing Stakeholders Successfully
- The Power Of Agile.
- Practical People Engagement
- The Power Of Empathy
- Running Effective Stakeholder Meetings
- Personal Action Planning