* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
Effective business communication is how employees and management interact with each other to reach organizational goals and be more aligned with the core company values.
This training course provides participants with strategies for effective supervision, and the skills and knowledge required to lead a team or workgroup in a business environment. The course includes developing plans, providing leadership, and supervising the performance of a work team.
What Do Participants Learn?
Use A Relationship-Based Management Process That Supports
Achieving Improved Business Results With Superiors And Subordinates
Focus Their Efforts On Issues They Can Control Or Influence And Away From Issues Where They Have No Control
Understand How Their Attitude Affects The Personal Productivity Of Employees
Recognize How The Behaviors Of Effective Managers Help With The Achievement Of Effective Business Results.
Understand What Actions They Need To Take With Their Employees
Who Should Attend?
Staff supervisors, team leaders, and line managers, present and aspiring, who are looking for an introduction into the key principles of supervising staff and leading teams.
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: Effective Leadership Attitude
Understand The Effect Of The Manager’s Attitude On Productivity
Identify How Attitudes Get Translated Into Daily Actions On The Job
Describe How The Skills Learned In This Training Course Can Impact The Beliefs, Attitudes, And Actions Of Managers
Communication With Supervisors And Subordinates
Section Two: Providing Performance Feedback
Objectively Recognize The Need For A Feedback Session
Collect Meaningful And Accurate Information To Conduct A Feedback Session
Provide Specific Information During A Feedback Session
Provide Frequent And Well-timed Feedback Sessions
Section Three: Effective On-the-job Training
Explain The Importance Of On-the-job Training And All Other Training
Train Your Employees On The Job. Plan Training Evaluations And Follow-up Activities
Section Four: Motivating Through Empowerment
Value Empowerment As An Effective Management Practice To Gain Trust
Increase Commitment From Employees By Coaching Them To Think For Themselves
Identify How To Overcome Fears Around Empowerment
Develop Skills Of Empowerment Through Effective Delegation
Section Five: Achieving Effective Results With Your Workforce
Determine The Demographics Of Your Employees
Recognize The Obstacles You Have To Applying L.E.A.R.N.
Recognize The Critical Importance Of Relationships
Determine How To Develop Relationships To Achieve Results
Recognize The Interdependence Of Manager Actions And Employee Success