Course Description
This five-day course gives delegates a framework for developing and documenting operational policies and procedures that apply to a wide range of situations.
This course is designed for the delegates who are dealing with standards but never received formal training. The aim is to help delegates to debunk many of the myths surrounding the Document Control arena. Regardless of the standard of the organization subscribes, once the delegates attend this course, they will feel empowered to improve their own system and question the status quo.
What Do Participants Learn?
- The Similarities And Differences In Regards To Document Control And Record-Keeping Requirements, Among The Most Widely Used Iso And API Standards
- How To Establish A Document Management System, Including The Creation, Review, Approval, Saving, And The Distribution Of Internal Documents
- The Basic Document Control Requirements And Misconceptions That Will Empower Participants To Challenge Their Existing Or Legacy Document Management Systems
- How To Map A Process And Create Effective Procedures That Can Be Actively Used
- How To Maintain And Retain Management System Documentation
Who Should Attend?
- Managers
- Supervisors
- Executives
- Anyone Involved In Hr Planning
- Anyone Who Is Or Will Be Responsible For Documentation And Policy Processes
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One:
- Policies & Procedures Definition
- Why Do We Need Them & What Are The Benefits Of Having Them?
- How Policies & Procedures Flow From An Organization's Basic Values
- When Do You Need A Policy Or Procedure?
- How Policies & Procedures Related To Both Internal & External Customers
Section Two:
- Developing Procedures
- Benefits Of Writing A Procedure As A-Team
- Using Flow-charts For Writing Policies & Procedures
- Testing Policies & Procedures
- Management System Standards And Document Control
Section Three:
- The Lifecycle Of A Document
- Creating A Document: Document Numbering, Document Revision
- Review And Approval
- Saving And Distribution
- Improvement
- Obsolete Documents
- Process Mapping And Creation Of Procedures
Section Four:
- Improving Document Content
- Commonly Used Acronyms
- Grammar
- Lists
- Punctuation
- Format
- Alignment
- Spacing
- Useful MS Excel And MS Word Functions
Section Five:
- Recordkeeping
- External Documents
- Corrective Actions, Ncrs, Mocs
- Calibration And Maintenance Documentation
- Internal Audits, And Management Reviews Documentation
- Audit Of The Document Control Function
- Typical Findings In The Document Control Area