* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
The course focuses on management techniques to develop an efficient and responsive facilities team. Participants should expect to develop a comprehensive understanding of the maintenance and operations required of a modern facilities maintenance organization.
What Do Participants Learn?
Concepts Underpinning Facilities Management and Maintenance
Management of Buildings and Facilities in Changing Times
Change Drivers in Maintenance and Tools for Maintenance Prioritization
Facilities Management and Maintenance Work Execution & Outsourcing Trends
Basic Techniques of Operations and Maintenance Management
Who Should Attend?
Those new to Facility Management
Practitioners who wish to advance their career and understanding.
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
What is Facilities Management?
The Facilities Management process in general
The strategic importance of managing facilities
Expectations Of FM
Facilities Need Assessment
Defining Hard And Soft Services
Core Competencies Of An FM Professional
Facilities personnel recruiting
Coordinating Staff Capabilities and Training With Equipment and System Sophistication Levels
Training and management
Developing an effective work order request and tracking system
Quality Of Services
Managing Internal Customer Service And Expectations
Creating and managing operating and capital budgets
Service Level Agreements
Negotiating with Vendors
Building maintenance management
Disaster recovery plans
Risk-Based Maintenance, the methodology
Developing a risk-based maintenance strategy
Typical inspection and maintenance tasks for utilities