* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
The primary role of the organization's office staff such as administrators, supervisors of clerical and administrative staff, executive secretaries, and personal assistants is to contribute to their own, their boss’ and their organization’s success.
The current course titled Office Management Professional will create a space where all the aspiring learners will have a chance to develop the skills needed to be successful at their office management/assistantship occupation. They will have a chance to review and develop the interpersonal and professional skills they need to do their jobs effectively.
What Do Participants Learn?
Manage a Network of Working Relations
Manage Time for Yourself and Others
Manage the Performance of Admin Staff
Improve Written Communications
Manage and Present Information
Organize and Improve Office Systems
Who Should Attend?
All administrative personnel and people newly appointed to supervisory roles, along with Secretaries and PAs within the office environment, who want to build on their skills and knowledge.
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: Programme Introduction, Roles, Competencies And Personal Effectiveness
Programme Introduction And Objectives
The Competence Model Of Skills, Behaviours And Values
Emotional And Chronic Intelligence
Personal Competence Review
Time Management Constraints – Resources, Systems, Other People And Self
Handling Requests And Conflicting Priorities
Section Two: Team Working, Communication And Meetings
Team Working And Team Roles
Briefing Skills – Giving, Receiving And Passing On
Organising, And Participating In Meetings
Notes, Minutes And Follow-up
Section Three: Managing Working Relationships, Communication Skills, Supervising Admin Staff
Delegation – Giving And Receiving
Coaching And Training Colleagues And Staff – Skills Of On-job Training
Communication And Listening Skills – Lessons From Nlp
Developing A Network Of Working Relationships – Influencing Skills
Assertiveness And Conflict
People Problems And Problem People
Helping Others Perform – Case Study
Section Four: Managing Time, Desk Management, Office Technology And Writing Skills
Planning And Priority Setting
Office Layout And Ergonomics
Managing The Paper-load And Developing Paperless Systems
Getting The Best From Office Technology
E-mail Efficiency And Etiquette
Writing And Editing Reports
Setting Up / Developing Writing Layout And Style Guidelines For The Organisation
Writing & Designing Presentation Slides
Section Five: Managing Information And Budgets, Improving Customer Service And Systems
Principles Of Information Management – Scheduling, Filtering And Digesting
Interpreting & Presenting Statistical Information
Designing & Using Graphs
Designing Surveys, Presenting Findings And Interpreting The Meaning
Basic Concepts Of Financial Management
Monitoring Budgets And Variance
Improving Customer Service And Systems – Continuous Improvement