Course Description
This exciting and innovative training course will introduce you to the latest and best practices in managing employee performance, behavior & attitudes. Managing Performance is about getting the right things done in the right way by the right people. It involves directing and supporting employees in line with the organization’s vision and mission and ensuring that the organization’s strategic goals reflect the needs of the business and are understood by all.
All Managers, Leaders, and Professional Staff need to understand human psychology, human behavior, and employee attitudes. Your professional career will be enhanced by attending this important training course.
What Do Participants Learn?
- Explain The Meaning Of Performance Management
- Describe How To Manage Performance Decline
- Evaluate The Basics Of Group Dynamics
- Differentiate Between Talent Management & Succession Planning
- List The Key Competencies Of Emotional Intelligence (EI)
- Formulate A Business Case For Appropriate Performance Appraisal
Who Should Attend?
- All Leaders And Managers
- All HR And Learning And Development Professionals
- Engineers, Project Managers, Technical Leads And Financial Professionals Transiting Into A People Management Or Leadership Role
- Those Who Are New To Managing People And Are Looking For An Insight Into Human Behaviour
- Anyone Recently Promoted Into A People Management Or Leadership Role
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: Understanding Yourself And Others
- Exploring Human Psychology
- Your Johari Window
- How Are Attitudes Formed?
- Your Personality Style Explored
- Understanding Emotional Intelligence (EI)
Section Two: Performance Improvement Planning (PIP)
- Introduction To Performance Management Of People
- Understanding Performance Decline And The Factors Affecting Performance
- Work Performance Interviewing
- Communication Skills For The Performance Interview
- Managing Good Performance-Behavioural Reinforcement Theory
Section Three: Driving Performance Through Talent Management
- Talent Management-Explored
- Employee Resourcing: Best Practices
- Introducing Basics Of Manpower Planning
- Flexibility And Introducing The Flexible Firm
Section Four: Giving Feedback And Making Appraisal Work
- The Principles Of Effective Performance Appraisal
- Performance Management In A Multicultural Setting
- How To Deal With Common Mistakes And Minimise Failure
- How To Structure An Appraisal Meeting - A Step-by-step Outline
- Giving Feedback With Emotional Intelligence (EI)
Section Five: Dealing With Difficult People
- Providing Appropriate Career-path Planning - Supporting Development
- Dealing With Difficult People And Stakeholders
- Behaviour Styles-Passive, Aggressive, Passive-aggressive & Assertive
- Handling Aggression In Others
- Personal Action Planning