* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
When employees follow procedures, they perform tasks correctly and provide consistent customer service. This enhances the quality of your organization's products and services. And, in turn, improves your company's reputation.
This course includes information about standards and procedures management and teaches the managers how to translate policy into action and techniques for ensuring that policies and procedures are accepted by those who use them.
What Do Participants Learn?
Get An Appreciation Of The Need For Establishing New Policies And Procedures, As Well As Reviewing And Revising Existing Ones
Clearly Understand The Principles, Guidelines, Formats And Writing Styles Of Effective Policies And Procedures
Have A Simple Framework To Use To Ensure A Consistent Approach Is Used For All Policies And Procedures
Understand Policy And Procedure Implementation Techniques, Including Communication And Training Strategies
Who Should Attend?
Anyone Involved In Hr Planning
Anyone Who Is Or Will Be Responsible For Human Resources Management
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Policies & Procedures Definition
Why Do We Need Them & What Are The Benefits Of Having Them?
How Policies & Procedures Flow From An Organization's Basic Values
When Do You Need A Policy Or Procedure?
How Policies & Procedures Related To Both Internal & External Customers
Types Of Policies & Procedures: Board Policies, Management Policies, Hr Policies, Etc.
Steps To Create Policies & Procedures Using A Simple Framework
Simple Writing Techniques
Formats For Policies & Procedures
Implementing Policies & Procedures
Identifying Compliance Obligations
Compliance Risk Assessment
Compliance Management System
The Skills Needed To Conduct An Internal Audit Of A Compliance Management System