Leadership Effectiveness for Managers

Section One: Introduction – Knowing Yourself

• Evaluate Current And Future Requirements Of Your Work Role And That Of Your Team, Taking Into Account The Vision And Objectives Of Your Organisation
• Consider Your Values And Your Career/Personal Goals And Identify Information Which Is Relevant To Your Work Role And Professional Development
• Discuss And Agree on Personal Work Objectives With Your Manager And Agree How You Will Measure Progress
• Agree A Development Plan To Address Any Identified Gaps In Your Current Knowledge, Understanding And Skills
• Learn How To Get Regular And Useful Feedback From Those Who Are In A Good Position To Judge It

Section  Two: Managerial Leadership And Emotional Intelligence 

• Understand Psychological Vs. Employment Contracts
• Consider Diversity, Equality And Generational Influences
• Determine Your Leadership Style
• Lead Through Empowerment
• Understand Situational Leadership Models
• Learn The Five Key Domains Of Emotional Intelligence
• Evaluate Your Own Current Level Of EI Emotional Awareness Of
• Yourself And Others
• Embed Emotionally-intelligent Behaviour In Your Roles
• Learn How To Coach Others To Better Understand EI

Section  Three: Effective Communication And Performance Management

• Explore Self-disclosure
• Develop Assertiveness
• Practise Active Listening
• Explore Appropriate Questioning Techniques
• Appreciate Constructive Feedback
• Understand The Process Of Communication And Barriers To
• Effective Communication
• Develop Skills For Effective Persuasion And Influence
• Build Relationships And Trust
• Lead And Participate In Effective Meetings
• Understand The Aims And Objectives Of Performance Management Systems Develop Performance Goals 
• Manage Staff Appraisal Interviews 
• Negotiate A Learning And Development Plan 
• Support Individuals In Identifying Their Abilities And Needs
• Establish With The Individuals:
• The Areas Where They Want To Develop Their Performance
• The Standard Of Performance They Wish To Achieve
• The Support They Can Expect From You And The Commitment You Expect From Them
• The Timescale Of The Process Effectively Coach, Counsel And Mentor

Section  Four: Building Effective High-performance Teams & Change Management

• Explore Why We Should Develop Teams And What Is The Purpose Of The Team
• Appreciate The Difference Between People In Groups And As Individuals
• Understand The Stages Of Team Development
• Learn Key Characteristics Of Effective Teams
• Practise A Supervisory Role Within The Team
• Learn How To Balance Task Focus And Relationship Focus
• Encourage Members Of Your Team To Share, Discuss And Work Together In Developing Ideas
• Manage Your Team Through Change
• Deal With Individual Responses To Changes
• Deal With Individual And Organisational Barriers To Change
• Section  Five: Problem Solving, Decision Making, And Course Summary 
• Learn How To Be Aware Of The Issue
• Practise Information Gathering Techniques
• Problem Definition
• Create A Goal Statement
• Generate Solutions
• Choose The Solution
• Implementation Planning And Taking Action
• Evaluate The Result