Leadership and Communication

Section One: Organizing And Delivering Thoughts And Messages

• Understanding Your Leadership Role And Its Relation To Communication
• Organizing Your Ideas Using Mind Mapping
• Presenting Vs. Public Speaking
• Importance Of Communication To Any Leader
• Essentials Of Public Speaking
• Communicating Tasks And Assignments Effectively
• Communicating Performance Issues
• Case Study – Successful Leaders – How Did They Achieve?

Section Two: Earning Credibility As A Leader

• Identifying The Characteristics Of A Credible Leader
• Establishing Your Credibility Firmly
• Five Main Sources Of Power Of Any Leader
• Maximizing The Leader’s Effectiveness With Emotional Intelligence
• Understanding The Ingredients Of Emotional Intelligence
• Creating A Positive Professional Image Within The Organization
• Changing Communication Style Depending On Team Member And Condition
• Motivating Through Communication
• Creating An Environment Of Engagement

Section Three: Winning Hearts And Minds Of People

• Knowing Your Employees
• Managing Your Employees’ Expectations
• Selling Your Ideas To An Audience
• Creating A Persuasive Message That Evokes The Right Emotions
• Reframing A Message From Negative To Positive
• Reframing A Message From Subjective To Objective
• Adjusting Your Message To Accommodate The Audience’s Needs, Wants And Style
• Communicating Difficult News Or Unpopular Messages
• Leading And Communicating During A Crisis

Section Four: Building Consensus, Commitment And Cooperation

• Principles Of Ethical Leadership
• Ethical Dilemmas Faced By Leaders
• Identifying Techniques For Building Consensus
• Describing How To Secure Commitment And Cooperation To Your Change Initiatives
• Exploring The Stages Of Effective Change Management
• Creating Healthy Inter-departmental Cooperation And Communication

Section Five: Leading Organizational Communication

• Controlling And Managing Rumours
• Dealing And Managing Office Politics
• Responding To Key Political Behaviour
• The Four Types Of Grapevine Chain
• Leading Cultural Change
• Transparency In An Organization: How Far Should We Go?
• Choosing The Right Channel For Communicating Your Message
• Communicating And Leading Your Organizational Vision, Mission And Values
• Final Discussion – Training Evaluation