* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
Conflicts arise constantly in the workplace and the inability to come to a resolution can often lead to violence in the workplace with devastating results. It’s true that unmanaged conflicts and disagreements can harm important working and personal relationships. When managed effectively, conflict can actually promote cooperation and build stronger relationships.
In this unique training, this training course offers practical tips for managing conflict at work and introducing an effective conflict management strategy. Also, you will learn proven strategies that work in a variety of conflict situations from minor disagreements to potentially explosive confrontations. The long-term result for your organization will be less stress, improved teamwork, and cooperation and increased productivity.
What Do Participants Learn?
At the end of this seminar, the trainees will learn:
Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance
Identified their preferred styles in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
Demonstrated their skills in resolving conflict and confrontation
Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts
Who Should Attend?
Aimed at managers and team leaders, the conflict resolution course provides the skills, knowledge, and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Related Trainings
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Certification
Averest Training Certificate of Completion or delegates who attend and complete the training course
This course is certified by:
On-Site Training
This Course can be customized delivered to a group at your facility saving time and money.