Lead Conflict Management

Section One: Introduction To Conflict Management

• Why Is Conflict Management Important?
  
• Theories And Models – Understanding Conflicts
  
• Causes Of Conflict
  
• Causes Of Conflict-examples
  
• Types Of Conflict
  
• Thomas Kiln Conflict Styles
  
• Recognizing Different Styles Of Conflict
• Recognizing Your Own Preferred Way Of Dealing With Conflict 
• Identifying The Impact Of Different Conflict Styles
  
• Consequences Of Conflict
  
• Who Is At Risk? Law?

Section Two: Conflict Risk Assessment

• What Is Conflict Risk Assessment?
• Steps In Conflict Risk Assessment
  
• Step 1: Look For Conflict Risks
  
• Step 2: Recognize Who Might Be At Risk
  
• Step 3: Evaluate Risks And Decide On Precautions
  
• Step 4: Implement Procedures And Notify Staff
  
• Step 5: Record Your Findings And Implementations
  
• Step 6: Monitor, Review, And Update
  
• Analyzing The Conflicts
  
• Case Study, Assessment, Review And Questions
  

Section Three: Strategies, Resolutions To Prevention

• Identifying Where You Focus Your Attention And Energy
• Role In Managing Conflict In The Workplace
  
• Strategies To Manage Workplace Conflicts
  
• Suitable Options For Reducing Conflicts
  
• Behavioral Changes
  
• Preventative Procedures
  
• Staff Training
  
• Changing The Workplace Layout
  
• Changing Job Roles/Design/Hours
  
• Improving Access/Lighting/Security
  
• Having One-to-one
  
• Encouraging Employee Feedback
  
• Preventing Common Causes Of Conflict
  
• Seeking Professional Help
  
• Discrimination
  
• Case Study, Assessment, Review, And Questions
  

Section Four: Developing The Core Skills To Manage Conflicts

• Communicating Effectively As A Means Of Preventing And Managing Conflict
• Active Listening
  
• Adapting To Individual Personality 
  
• Types As A Conflict Resolution Skills
  
• Applying Assertiveness Skills To Resolve Conflict
  
• Personal And Organizational Conflict Resolution Skills
  
• Examining A Personal Conflict Situation
  
• Applying Conflict Resolution Skills To A Personal Conflict Situation
  
• Identifying Preferred Conflict-handling Styles
  
• Conflict Solving Options (And When To Use Them)
  
• Review Of Assessment Case Studies And Certificate Shortcomings
  
• Case Study, Assessment, Review, And Questions
  

Section Five: Handling Conflicts Effectively

• Dealing With Conflict Instrument ~ Thomas Kilmann Conflict Mode Instrument
• Crosby's Conflict Process
  
• Reviewing Different Stages Of The Conflict Process
  
• Recognizing Contributions And Potential Conflict Management Strategies To Change Outcome
  
• Dealing With Confrontation
  
• Offering Support
  
• Reporting And Recording Incidents
  
• Intervening
  
• Informal Discussions
  
• Mediation
  
• Conciliation
  
• Arbitration
  
• Employment Tribunals
  
• Open Discussion And Final Notes