Course Description
Conflicts arise constantly in the workplace and the inability to come to a resolution can often lead to violence in the workplace with devastating results. It’s true that unmanaged conflicts and disagreements can harm important working and personal relationships. When managed effectively, conflict can actually promote cooperation and build stronger relationships.
This training course offers practical tips for managing conflict at work and introducing an effective conflict management strategy. Also, you will learn proven strategies that work in a variety of conflict situations from minor disagreements to potentially explosive confrontations. The long-term result for your organization will be less stress, improved teamwork, and cooperation, and increased productivity.
What Do Participants Learn?
- Defined Confrontation And Their Role In Managing Conflict In The Workplace To Ensure They Maximise Individual And Team Performance
- Identified Their Preferred Styles In Influencing Others And Managing Conflict And The Additional Strategies That They Need To Use To Successfully Resolve The Conflict Situation
- Demonstrated Their Skills In Resolving Conflict And Confrontation
- Have Identified A Plan To Apply And Enhance Their Communication Skills In The Workplace To Address Existing Conflicts
Who Should Attend?
Aimed at managers and team leaders, the conflict resolution course provides the skills, knowledge, and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: Introduction To Conflict Management
- Why Is Conflict Management Important?
- Theories And Models – Understanding Conflicts
- Causes Of Conflict
- Causes Of Conflict-examples
- Types Of Conflict
- Thomas Kiln Conflict Styles
- Recognizing Different Styles Of Conflict
- Recognizing Your Own Preferred Way Of Dealing With Conflict
- Identifying The Impact Of Different Conflict Styles
- Consequences Of Conflict
- Who Is At Risk? Law?
Section Two: Conflict Risk Assessment
- What Is Conflict Risk Assessment?
- Steps In Conflict Risk Assessment
- Step 1: Look For Conflict Risks
- Step 2: Recognize Who Might Be At Risk
- Step 3: Evaluate Risks And Decide On Precautions
- Step 4: Implement Procedures And Notify Staff
- Step 5: Record Your Findings And Implementations
- Step 6: Monitor, Review, And Update
- Analyzing The Conflicts
- Case Study, Assessment, Review And Questions
Section Three: Strategies, Resolutions To Prevention
- Identifying Where You Focus Your Attention And Energy
- Role In Managing Conflict In The Workplace
- Strategies To Manage Workplace Conflicts
- Suitable Options For Reducing Conflicts
- Behavioral Changes
- Preventative Procedures
- Staff Training
- Changing The Workplace Layout
- Changing Job Roles/Design/Hours
- Improving Access/Lighting/Security
- Having One-to-one
- Encouraging Employee Feedback
- Preventing Common Causes Of Conflict
- Seeking Professional Help
- Discrimination
- Case Study, Assessment, Review, And Questions
Section Four: Developing The Core Skills To Manage Conflicts
- Communicating Effectively As A Means Of Preventing And Managing Conflict
- Active Listening
- Adapting To Individual Personality
- Types As A Conflict Resolution Skills
- Applying Assertiveness Skills To Resolve Conflict
- Personal And Organizational Conflict Resolution Skills
- Examining A Personal Conflict Situation
- Applying Conflict Resolution Skills To A Personal Conflict Situation
- Identifying Preferred Conflict-handling Styles
- Conflict Solving Options (And When To Use Them)
- Review Of Assessment Case Studies And Certificate Shortcomings
- Case Study, Assessment, Review, And Questions
Section Five: Handling Conflicts Effectively
- Dealing With Conflict Instrument ~ Thomas Kilmann Conflict Mode Instrument
- Crosby's Conflict Process
- Reviewing Different Stages Of The Conflict Process
- Recognizing Contributions And Potential Conflict Management Strategies To Change Outcome
- Dealing With Confrontation
- Offering Support
- Reporting And Recording Incidents
- Intervening
- Informal Discussions
- Mediation
- Conciliation
- Arbitration
- Employment Tribunals
- Open Discussion And Final Notes