* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
Conflicts arise constantly in the workplace and the inability to come to a resolution can often lead to violence in the workplace with devastating results. It’s true that unmanaged conflicts and disagreements can harm important working and personal relationships. When managed effectively, conflict can actually promote cooperation and build stronger relationships.
In this unique training, this training course offers practical tips for managing conflict at work and introducing an effective conflict management strategy. Also, you will learn proven strategies that work in a variety of conflict situations from minor disagreements to potentially explosive confrontations. The long-term result for your organization will be less stress, improved teamwork, and cooperation and increased productivity.
What Do Participants Learn?
At the end of this seminar, the trainees will learn:
Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance
Identified their preferred styles in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
Demonstrated their skills in resolving conflict and confrontation
Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts
Who Should Attend?
Aimed at managers and team leaders, the conflict resolution course provides the skills, knowledge, and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: Introduction to Conflict Management
Why is conflict management important?
Theories and Models – Understanding Conflicts
Causes of conflict
Causes of conflict-Examples
Types of conflict
Thomas Kiln conflict styles
Recognising different styles of conflict
Recognising your own preferred way of dealing with conflict
Identifying the impact of different conflict styles
Consequences of conflict
Who is at risk? Law?
Section Two: Conflict Risk Assessment
What is Conflict Risk assessment?
Steps in Conflict risk Assessment
Step 1: Look for conflict risks
Step 2: Recognize who might be at risk
Step 3: Evaluate risks and decide on precautions
Step 4: Implement procedures and notify staff
Step 5: Record your findings and implementations
Step 6: Monitor, Review, and Update
Analyzing the Conflicts
Case Study, Assessment, Review and Questions
Section Three: Strategies, Resolutions to Prevention
Identifying where you focus your attention and energy
Role in managing conflict in the workplace
Strategies to manage workplace conflicts
Suitable options for reducing conflicts
Behavioral changes
Preventative procedures
Staff training
Changing the workplace layout
Changing job roles/design/hours
Improving access/lighting/security
Having one-to-one
Encouraging employee feedback
Preventing common causes of conflict
Seeking professional help
Discrimination
Case Study, Assessment, Review and Questions
Section Four: Developing the Core Skills to Manage Conflicts
Communicating effectively as a means of preventing and managing conflict
Active listening
Adapting to individual Personality
Types as a conflict resolution skills
Applying assertiveness skills to resolve conflict
Personal and Organizational Conflict Resolution Skills
Examining a personal conflict situation
Applying conflict resolution skills to a personal conflict situation
Identifying preferred conflict-handling styles
Conflict solving options (and when to use them)
Review of Assessment Case Studies and Certificate Shortcomings
Case Study, Assessment, Review and Questions
Section Five: Handling Conflicts Effectively
Dealing with conflict instrument ~ Thomas Kilmann Conflict Mode Instrument
Crosby's conflict process
Reviewing different stages of the conflict process
Recognising contributions and potential conflict management strategies to change outcome
Dealing with confrontation
Offering support
Reporting and recording incidents
Intervening
Informal discussions
Mediation
Conciliation
Arbitration
Employment tribunals
Open Discussion and Final Notes
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