Course Description
Auditing a Quality Management System is a prime mechanism for identifying and developing improvement opportunities, but that can only happen if the audit process is focused on capability and effectiveness.
This five day ISO 9001 Lead Auditor training course reflects fully the concepts and requirements of ISO 9001 representing the very latest approach for internal and external auditing.
What Do Participants Learn?
- Describe The Purpose Of A Quality Management System, Of Qms Standards (Including Iso 9001), Of Management System Audits And Of Third-party Certification
- Explain The Role Of An Auditor
- Have The Skills To Plan, Conduct, Report And Follow-up A Quality Management System Audit To Establish Conformity With Iso 9001 And In Accordance With Iso 19011 (And Iso 17021 Where Appropriate)
Who Should Attend?
- Those Who Will Be Involved In Conducting 1st, 2nd And/Or 3rd Party Audits
- Managers Who Will Be Responsible For Audit Teams
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One:
- General
- Introduction
- Scope
- Normative References
- Terms And Definitions
Section Two:
- Performing A Qms Audit
- Procedure Starting From Audit Initiation Until Audit Completion
- Audit Steps
- Audit Plan
- Developing Checklists
- Opening Meeting
- Conducting The Audit
- Recording Results
- Closing Meeting
- Audit Follow-up Activities
Section Three:
- Audit Programme
- Contents Of Audit Programme
- Establishing The Audit Programme Objectives
- Identifying And Evaluating Audit Programme Risks
- Process Flow For The Management Of An Audit Programme (Ref Iso 19011)
- Managing An Audit Programme
- Implementation Of An Audit Programme
- Collecting And Verifying Information
Section Four:
- Audit Team
- Knowledge And Skills Of An Audit Team Leader
- How To Evaluate An Auditor
- Psychological Factors During Audits
Section Five:
- Attitudes & Relationships
- Communication
- Space & Time
- Body Language
- Tips For Effective Communication