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KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. Most people – whether executives, managers, strategy or performance professionals, or analysts – struggle to develop and manage KPIs or use performance information to make better decisions. This course helps participants who are working to find meaningful KPIs, get true buy-in to performance measurement, align measures to strategy, and use measures to drive improvement to reach targets.
What Do Participants Learn?
Recognize performance management as a key strategic and competitive differentiator
Understand theory and application of corporate performance management through Balanced Scorecards (BSCs) and other frameworks for developing KPIs
Create buy in and a culture of continuous performance improvement to enthusiastically own performance measurement and improvement
Drive performance-informed budgeting and accountability
Develop best practice KPIs, performance targets, and management dashboards
Improve performance of departments, teams, programs, projects, risks, and individuals
Make their strategy measurable and easier to communicate and cascade
Select and design performance measures that are far more meaningful than brainstorming or benchmarking ever can produce
Bring their measures to life in a consistent way, using the right data and with the right ownership
Design insightful and actionable reports and dashboards that focus discussion on improvement
Clearly see the real signals from their measures about whether performance is improving or not
Communicate performance information throughout the organization to better inform decision making
Convincingly hit performance targets, and make measurement about transformation
Who Should Attend?
Teams or individuals with performance measurement/management responsibility
Senior managers or leaders
Managers, planners and analysts who are part of a strategic planning and management team
Employees who have been tasked to plan, develop, or improve dashboards, KPI scorecards, etc
Managers, planners, or analysts
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: Introduction to KPIs and KPI Development
Introduction to Application Exercises, KPI Case Studies, Tools, Templates, and Supplemental Resources
Introduction to KPIs and Strategic Management
Different Types of KPIs
Understanding Strategic Context and Goal Setting
Developing and Mapping Strategic Objectives
Creating the Right Performance Measurement Culture to Build Buy-in
Section Two: Performance Measure Development Process
The Process of Developing Performance Measures
Step 1: Describe the Intended Result(s)
Step 2: Understand Alternative Measures
Using the Logic Model to Develop Alternative Measures
Using the Process Flow Analysis to Develop Alternative Measures
Section Three: Performance Measure Development Process
Step 2: Understand Alternative Measures, cont.
Using the Cause-Effect Analysis to Develop Alternative Measures
Step 3: Select the Right Measurement(s) for Each Objective
Step 4: Define Composite Indices as Needed
Step 5: Set Targets & Thresholds
Step 6: Define and Document Selected Performance Measures
Section Four: Application – Different Types of Measures
Course Application Project Introduction and KPI Case Studies
Application: Develop Measures for Your Own Organization
Developing Measures for Strategy Execution
Developing Measures for Operations
Developing Measures for Projects
Developing Measures for Employee Performance
Measuring and managing risk: developing KRIs (Key Risk Indicators)
Section Five: KPI Advance Topics and Delegate Presentations
Creating KPI Alignment by Cascading Objectives
Managing Strategically with Performance Information
KPI Development Application Project for Delegate Organizations
Final Participant Application Project Presentation and Discussion