KPI Development

Course Description

KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. Most people – whether executives, managers, strategy or performance professionals, or analysts – struggle to develop and manage KPIs or use performance information to make better decisions.

This course helps participants who are working to find meaningful KPIs, get true buy-in to performance measurement, align measures to strategy, and use measures to drive improvement to reach targets. 

What Do Participants Learn?

• Recognize Performance Management As A Key Strategic And Competitive Differentiator
• Understand Theory And Application Of Corporate Performance Management Through Balanced Scorecards (BSCs) And Other Frameworks For Developing KPIs
• Create Buy-In And A Culture Of Continuous Performance Improvement To Enthusiastically Own Performance Measurement And Improvement
• Drive Performance-informed Budgeting And Accountability
• Develop Best Practice KPIs, Performance Targets, And Management Dashboards
• Improve Performance Of Departments, Teams, Programs, Projects, Risks, And Individuals
• Make Their Strategy Measurable And Easier To Communicate And Cascade
• Select And Design Performance Measures That Are Far More Meaningful Than Brainstorming Or Benchmarking Ever Can Produce
• Bring Their Measures To Life In A Consistent Way, Using The Right Data And With The Right Ownership
• Design Insightful And Actionable Reports And Dashboards That Focus Discussion On Improvement
• Clearly See The Real Signals From Their Measures About Whether Performance Is Improving Or Not
• Communicate Performance Information Throughout The Organization To Better Inform Decision Making
• Convincingly Hit Performance Targets, And Make Measurement About Transformation

Who Should Attend?

• Teams Or Individuals With Performance Measurement/Management Responsibility
• Senior Managers Or Leaders 
• Managers, Planners And Analysts Who Are Part Of A Strategic Planning And Management Team 
  
• Employees Who Have Been Tasked To Plan, Develop, Or Improve Dashboards, KPI Scorecards, Etc
  
• Managers, Planners, Or Analysts 
  
• Budget Analysts
  

What Will the Learning Experience Include?

Phase: 1

Introduce

• Comprehensive pre-program activities include:
• Web-based information forms & surveys completed by attendee.
• Direct consultation with the attendee about the expectations.

• During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
• Participants learn from expert trainers who have both academic and business experiences.
• Highly applicable training content & instructive activities for adding depth to training topics.
• **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.

Phase: 2

Explore & Practice

Phase: 3

Apply

• Apply & sustain the learning experience by using this ongoing support:
• To ensure participant has new skills or behavior progress.
• Optional, fee-based mentoring & coaching with the trainer.
• Training materials & additional documents (e-books, pdf files, presentations and articles)

• Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
• Participant's Evaluation
• Trainer's Evaluation

Phase: 4

EVALUATE