* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
This course will teach you how to set up or improve measurement systems in your department or organization. Through success criteria and performance indicators, the course connects action to strategy. The course explains the distinctions and links between critical success factors (CSFs), key results indicators (KRIs), and key performance indicators (KPIs), as well as how to select the important few measurements from the many indicators that most organizations employ.
What Do Participants Learn?
Discover the advantages of using an efficient Performance Measurement System.
Develop and implement an effective technique for creating and implementing performance metrics.
Consider the human factors of establishing a performance measurement system.
Using Excel, create dashboards and scorecards.
Assess and choose success factors/CSFs and performance measures/KRIs/KPIs
Who Should Attend?
Key Performance Indicators and Optimisation Training course, is ideal for :
All Personnel Involved in Developing and Implementing Performance Measures
Advisors, Planners, and Others Developing Scorecards and Dashboards
Managers and Department heads
Functional, Line, and Operational Managers
Process Improvement / Quality managers
Project / PMO Managers
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Recognizing the existing reality and the necessity for change
The requirement for performance evaluation
Current measurement techniques and common issues
Connecting Strategy to Action
Identifying and Defining Critical Success Factors
Types and variants of scorecard and dashboard charts in Excel
Discussion of particular key metrics from a financial perspective
Using Success Factors, drive the mission statement into the organization.
Key Performance Indicators Characteristics
The Best Practice Model provides the basis for successful management.