Interpersonal Skills

Section One. Interpersonal Skills

• What Are Interpersonal Skills?
• Identify And Discuss The Importance And Key Characteristics Of Effective Interpersonal Skills For Project Management
• Expectations From Employees And Team 

Section Two. Potential Barriers

• Potential Barriers To Your Use Of Interpersonal Skills
• Set Development Objectives
• Understanding Perception
• Identify How Perceptions Shape And Influence Your Interaction With Others And Their Responses To You
• Expressing Emotions

Section Three. Non-verbal And Verbal Communication

• Identify The Nonverbal Cues In The Overall Process Of Negotiating
• Role Of Non-verbal Communication In Creating A Shared Meaning
• Recognize Common Verbal Barriers To The Creation Of Shared Meaning
• Apply A Five-step Process To The Development And Delivery Of Clear Messages

Section Four. Listening Skills

• Identify Personal Listening Liabilities And Strategies For Improvement
• Steps To Give Directions Effectively
• Identification As How To Motivate Others To Achieve Full Performance
• Motivation Theories In Practice

Section Five. Assertively Managing Conflicts

• Recognizing The Difference Between Assertive, Non-Assertive And Aggressive Behaviors
• Analyze The Needs And Select Appropriate Assertive Behaviors
• Respond And Adapt Appropriately With Team Current Stage