* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Interpersonal skills training are essential to building positive relationships at work. By developing personal and social competencies, they are able to influence positive team interactions and performance. On the other hand, interpersonal issues tend to be the most frustrating aspect of the work.
Applying interpersonal skills provides the opportunity to create high-performing teams, build individual effectiveness, develop confidence and drive success. Business professionals who actively develop their personal skill set are able to manage their work more successfully.
What Do Participants Learn?
This course is designed to recognize the need to manage the complex processes in order to achieve performance excellence through interpersonal cooperation. Furthermore, equip the participant with a set of specific, practical skills that can be used to resolve the difficult people issues so often faced by business professionals to turn them from challenges and problems into opportunities.
Who Should Attend?
Managers from all departments who manage and deal with various projects
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section one. Interpersonal Skills
What are interpersonal skills?
Identify and discuss the importance and key characteristics of effective interpersonal skills for project management
Expectations from employees and team
Section two. Potential Barriers
Potential barriers to your use of Interpersonal Skills
Set development objectives
Identify how perceptions shape and influence your interaction with others and their responses to you
Section three. Non-Verbal and Verbal Communication
Identify the nonverbal cues in the overall process of negotiating
Role of non-verbal communication in creating a shared meaning
Recognize common verbal barriers to the creation of shared meaning
Apply a five-step process to the development and delivery of clear messages
Section four. Listening Skills
Identify personal listening liabilities and strategies for improvement
Steps to give directions effectively
Identification as how to motivate others to achieve full performance
Motivation theories in practice
Section five. Assertively Managing Conflicts
Recognizing the difference between assertive, non assertive and aggressive behaviors
Analyze the needs and select appropriate assertive behaviors
Respond and adapt appropriately with team current stage