Course Description
This interpersonal skills training course will cover all the topics, that are essential to building positive relationships at work. By developing personal and social competencies, they are able to influence positive team interactions and performance. On the other hand, interpersonal issues tend to be the most frustrating aspect of the work.
Applying interpersonal skills provides the opportunity to create high-performing teams, build individual effectiveness, develop confidence, and drive success. Business professionals who actively develop their personal skill sets are able to manage their work more successfully.
What Do Participants Learn?
This course is designed to recognize the need to manage the complex processes in order to achieve performance excellence through interpersonal cooperation. Furthermore, equip the participant with a set of specific, practical skills that can be used to resolve the difficult people issues so often faced by business professionals to turn them from challenges and problems into opportunities.
Who Should Attend?
- Executive
- Project Managers
- Supervisors
- Entrepreneurs
- Managers From All Departments Who Manage And Deal With Various Projects
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One. Interpersonal Skills
- What Are Interpersonal Skills?
- Identify And Discuss The Importance And Key Characteristics Of Effective Interpersonal Skills For Project Management
- Expectations From Employees And Team
Section Two. Potential Barriers
- Potential Barriers To Your Use Of Interpersonal Skills
- Set Development Objectives
- Understanding Perception
- Identify How Perceptions Shape And Influence Your Interaction With Others And Their Responses To You
- Expressing Emotions
Section Three. Non-verbal And Verbal Communication
- Identify The Nonverbal Cues In The Overall Process Of Negotiating
- Role Of Non-verbal Communication In Creating A Shared Meaning
- Recognize Common Verbal Barriers To The Creation Of Shared Meaning
- Apply A Five-step Process To The Development And Delivery Of Clear Messages
Section Four. Listening Skills
- Identify Personal Listening Liabilities And Strategies For Improvement
- Steps To Give Directions Effectively
- Identification As How To Motivate Others To Achieve Full Performance
- Motivation Theories In Practice
Section Five. Assertively Managing Conflicts
- Recognizing The Difference Between Assertive, Non-Assertive And Aggressive Behaviors
- Analyze The Needs And Select Appropriate Assertive Behaviors
- Respond And Adapt Appropriately With Team Current Stage