Intelligence in Communication and Negotiation

Section One: The Importance Of Communication In Daily Leadership

• The Psychology Of Effective Human Communication
• Understanding And Softening Different Perceptions And Communication Barriers
• How To Apply Reasoning Techniques
• And How To Overcome Objections
• The Importance Of Body Language
• How To Win Others Over Through Communication
• Exploring Styles Of Communication And Experimenting With Different Styles
• Special Areas Of Communication In Everyday Management For Example Employee Interviews, Salary Negotiations And Mediation

Section Two: Leading Conflict Negotiations Productively

• Negotiation Theory And Practice – Negotiation Defined
• Power And Society – The Rise Of Negotiation And Conflict Management
• The Sources Of Conflict In The Organization
• Conflict Escalation And Steps To Prevent It
• Conflict Management Strategies
• The Two Distinct Approaches To Negotiation
• Understanding Your Own Negotiation Style
• Negotiation As A Mixed Motive Process
• Perception And Interpretation In Difficult Situations
• The Importance Of Precedents
• Strategies For Conflict Resolution
• Conflicts In Groups

Section Three: Negotiation, Communication And Right Strategy

• Use Of Effective The Communication And Negotiation Strategies In Any Situation
• I.E. Conflict, Agreement, Opening And Closing Deals, Interviews Etc.
• Picking The Right Strategy
• Little Is Achieved Without Preparation
• Dealing Skillfully With Objections
• Applying Closing Techniques Convincingly
• Negotiation Mistakes And How To Overcome Them

Section Four:  Mediation Skills – A Powerful Negotiation Tool

• Communication And Questioning
• Active Listening To Negotiation
• ADR Processes – Putting Negotiation In The Context
• Negotiation, Mediation, Arbitration, And Litigation
• Mediation As A Facilitated Negotiation
• Techniques Of The Mediator – Practical Mediation Skills To Help Resolve Disputes
• Working In Negotiation Teams
• Mediation In Practice – Meditation Exercise

Section Five: International And Cross-cultural Negotiations

• International And Cross-cultural Negotiations
• Cultural Values And Negotiation Norms
• Advice For Cross-cultural Negotiators
• Putting Together A Deal
• Projecting A More Confident Image Through Improved Communication Skills
• Putting Communication Skills Into Practice
• Team International Negotiation Exercise
• Final Discussion – Training Evaluation