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Course Description
Leaders lead by what they say. Yet, at the same time, they are measured by what they achieve. This is often the result of negotiations or is based on communication. Therefore, communication and negotiation count as key skills for managers, and they should be constantly working to improve them.
Powerful negotiation is a fine art and compelling to watch, as is the delicate ability to persuade and influence others. The goal of this course is to focus on and refine your skills and techniques so that your negotiations and persuasions have even more successful outcomes, significantly improving your performance.
What Do Participants Learn?
This course is comprehensive covers general principles of negotiation, persuasion, and communication and can act as a useful refresher in an interactive environment.
Who Should Attend?
- Managers Who Want To Review And Improve Their Repertoire Of Communication And Negotiation Skills
- Leaders Who Want To Hone Their Communicative Impact In Important Situations, Such As Staff Meetings, Conflicts, Sales And Negotiations
- (Top-) Managers Whose Measure Of Success Depends On Negotiations
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: The Importance Of Communication In Daily Leadership
- The Psychology Of Effective Human Communication
- Understanding And Softening Different Perceptions And Communication Barriers
- How To Apply Reasoning Techniques
- And How To Overcome Objections
- The Importance Of Body Language
- How To Win Others Over Through Communication
- Exploring Styles Of Communication And Experimenting With Different Styles
- Special Areas Of Communication In Everyday Management For Example Employee Interviews, Salary Negotiations And Mediation
Section Two: Leading Conflict Negotiations Productively
- Negotiation Theory And Practice – Negotiation Defined
- Power And Society – The Rise Of Negotiation And Conflict Management
- The Sources Of Conflict In The Organization
- Conflict Escalation And Steps To Prevent It
- Conflict Management Strategies
- The Two Distinct Approaches To Negotiation
- Understanding Your Own Negotiation Style
- Negotiation As A Mixed Motive Process
- Perception And Interpretation In Difficult Situations
- The Importance Of Precedents
- Strategies For Conflict Resolution
- Conflicts In Groups
Section Three: Negotiation, Communication And Right Strategy
- Use Of Effective The Communication And Negotiation Strategies In Any Situation
- I.E. Conflict, Agreement, Opening And Closing Deals, Interviews Etc.
- Picking The Right Strategy
- Little Is Achieved Without Preparation
- Dealing Skillfully With Objections
- Applying Closing Techniques Convincingly
- Negotiation Mistakes And How To Overcome Them
Section Four: Mediation Skills – A Powerful Negotiation Tool
- Communication And Questioning
- Active Listening To Negotiation
- ADR Processes – Putting Negotiation In The Context
- Negotiation, Mediation, Arbitration, And Litigation
- Mediation As A Facilitated Negotiation
- Techniques Of The Mediator – Practical Mediation Skills To Help Resolve Disputes
- Working In Negotiation Teams
- Mediation In Practice – Meditation Exercise
Section Five: International And Cross-cultural Negotiations
- International And Cross-cultural Negotiations
- Cultural Values And Negotiation Norms
- Advice For Cross-cultural Negotiators
- Putting Together A Deal
- Projecting A More Confident Image Through Improved Communication Skills
- Putting Communication Skills Into Practice
- Team International Negotiation Exercise
- Final Discussion – Training Evaluation
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