* All fees are exclusive of vat
** PREMIUM - Customize your learning experience
Course Description
Emotional intelligence is a skill that can give a great start to a professional career. They inspire passion and enthusiasm, take action to solve problems, and cope better with change and stress. Similarly, Emotional intelligence is often what differentiates good leaders from great leaders. What kind of leader are you? Use emotional intelligence to improve your leadership and relationship management skills.
This workshop explores how emotional intelligence (EI) gives leaders a competitive advantage. Learn how it can encourage innovation, accountability, and amazing client service in your organization.
What Do Participants Learn?
This comprehensive course will enhance your business and personal relationships, and help you motivate and manage yourself and others by fine-tuning your emotional intelligence and influencing skills.
Who Should Attend?
Senior Management Professionals, Team Leaders, Supervisors, and All Professionals who are responsible for driving company growth by creating or eliciting new ideas and paradigms. Alternatively, you may be stuck with your own ‘logical’ career journey and seeking an opportunity to explore beyond its boundaries.
Anyone who wants to forge innovative approaches to communications, or to human resource and training managers searching for breakthrough ideas and tools they can use to harness the creativity in others within their organization.
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: The Fundamentals Of Emotional Intelligence (EQ)
- Emotional Intelligence
- Establishing A Common Definition Of EQ
- Exploring Intelligence As A Multi-dimensional Model
- The Benefits Of EQ In The Workplace
- What Impacts EQ Has On Your Work?
- Assessing Your Individual EQ Baseline
- How To Apply EQ To Become A More Authentic Leader
- IQ And EQ
- Difference Between IQ And EQ
- Relationship Between IQ And EQ
Section Two: Self-awareness: The Key To Emotional Intelligence
- Expanding Self-awareness
- Balancing Your Brain’s Internal Advisors: Emotional, Rational, Intuitive And Instinctual
- The Impact Of Head, Heart, And Guts On Behaviour
- Self-awareness Strategies
- The Value Of The EQ Competency Model
- Evaluating A Proven Emotional Competency Model
- Examine Core Skills Competencies: Self-awareness, Empathy, Self-management, Social Awareness, And Nurturing Relationships
- Appraising And Interpretation Of Your EQ
- Outlining Your Personal Profile
- Determining Your Strengths, Weaknesses, And Areas For Development
Section Three: The Competent Self-manager
- Recognizing And Affirming Your Emotions
- Benefiting From Being Honest And Open With Yourself
- Expanding Your Behavioural Repertoire For Personal Effectiveness
- Emphasizing The Importance Of Personal Congruence
- Steps To Manage Your Emotions
- Developing Personal Authenticity
- Demonstrating Authentic Leadership Through Your Actions
- Balancing Personal Effectiveness Through Greater Control And Flexibility Of Your Emotional Responses
- Applying EQ Best Practices
- Differentiating Between Managers And Leaders
- Gaining Insight Into Your Leadership Courage
- Consciously Thinking As A Leader
Section Four: Leading With Courage And Social Awareness
- Taking Control Of Your Negative Self-talk
- Self-management Strategies
- Banishing Self-disempowering Words
- Reframing Ineffective Language
- Disputing Unhelpful Thought Processes
- Reading The Emotional Landscape
- Recognizing And Valuing The Emotions Of Others
- Expressing Authentic Thoughts And Feelings
- Reflecting And Paraphrasing For Effective Listening
- Creating A Productive Team Environment
- Practicing Self-disclosure To Improve Relationships
- Applying The Johari Window Framework
- Leveraging Active Listening Techniques
- Responding Thoughtfully To Difficult People
Section Five: Communication And Emotionally Intelligent Team
- Facilitating Effective Communication
- Applying Strategies For Managing Relationships
- Creating A Positive Emotional Landscape
- Actively Engaging The Emotions Of Others
- Matching Your Words With Your Body Language
- Building Strong Teamwork
- Establishing Group Norms That Bring Out The Best In Teams
- Constructively Managing Your Workplace Anger
- Facilitating Emotional Honesty And Trust
- Balancing Individual Team Member Roles
- Handling Strong Emotional Reactions
- Motivating Others Through Authentic Leadership Fostering Employee Engagement And Morale
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Certification
Averest Training Certificate of Completion or delegates who attend and complete the training course
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On-Site Training
This Course can be customized delivered to a group at your facility saving time and money.