Course Description
The primary role of the organization's office staff such as administrators, supervisors of clerical and administrative staff, executive secretaries, and personal assistants is to contribute to their own, their boss’ and their organization’s success.
The current course titled Office Management Professional will create a space where all the aspiring learners will have a chance to develop the skills needed to be successful at their office management/assistantship occupation. They will have a chance to review and develop the interpersonal and professional skills they need to do their jobs effectively.
What Do Participants Learn?
- Manage a Network of Working Relations
- Communicate Effectively
- Manage Time for Yourself and Others
- Manage the Performance of Admin Staff
- Improve Written Communications
- Manage and Present Information
- Organize and Improve Office Systems
Who Should Attend?
All administrative personnel and people newly appointed to supervisory roles, along with Secretaries and PAs within the office environment, who want to build on their skills and knowledge.
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section One: Programme Introduction, Roles, Competencies And Personal Effectiveness
- Programme Introduction And Objectives
- Action Planning
- The Competence Model Of Skills, Behaviours And Values
- Emotional And Chronic Intelligence
- Personal Competence Review
- Time Management Constraints – Resources, Systems, Other People And Self
- Handling Requests And Conflicting Priorities
Section Two: Team Working, Communication And Meetings
- Team Working And Team Roles
- Briefing Skills – Giving, Receiving And Passing On
- Organising, And Participating In Meetings
- Notes, Minutes And Follow-up
Section Three: Managing Working Relationships, Communication Skills, Supervising Admin Staff
- Delegation – Giving And Receiving
- Coaching And Training Colleagues And Staff – Skills Of On-job Training
- Communication And Listening Skills – Lessons From Nlp
- Building Rapport
- Developing A Network Of Working Relationships – Influencing Skills
- Assertiveness And Conflict
- People Problems And Problem People
- Helping Others Perform – Case Study
- Practical Motivation
- Criticism Skills
Section Four: Managing Time, Desk Management, Office Technology And Writing Skills
- Planning And Priority Setting
- Office Layout And Ergonomics
- Managing The Paper-load And Developing Paperless Systems
- Getting The Best From Office Technology
- Letter Writing
- E-mail Efficiency And Etiquette
- Writing And Editing Reports
- Proof-reading Skills
- Setting Up / Developing Writing Layout And Style Guidelines For The Organisation
- Writing & Designing Presentation Slides
Section Five: Managing Information And Budgets, Improving Customer Service And Systems
- Principles Of Information Management – Scheduling, Filtering And Digesting
- Interpreting & Presenting Statistical Information
- Designing & Using Graphs
- Designing Surveys, Presenting Findings And Interpreting The Meaning
- Basic Concepts Of Financial Management
- Monitoring Budgets And Variance
- Improving Customer Service And Systems – Continuous Improvement
- Action Planning