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Course Description
Office Management Professional is an exciting and interactive training course. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organisation’s success.
What Do Participants Learn?
- Manage a Network of Working Relations
- Communicate Effectively
- Manage Time for Yourself and Others
- Manage the Performance of Admin Staff
- Improve Written Communications
- Manage and Present Information
- Organise and Improve Office Systems
Who Should Attend?
All administrative personnel and people newly appointed to supervisory roles, along with Secretaries and PA’s within the office environment, who want to build on their skills and knowledge
What Will the Learning Experience Include?
Phase: 1
Introduce
- Comprehensive pre-program activities include:
- Web-based information forms & surveys completed by attendee.
- Direct consultation with the attendee about the expectations.
- During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
- Participants learn from expert trainers who have both academic and business experiences.
- Highly applicable training content & instructive activities for adding depth to training topics.
- **A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Phase: 2
Explore & Practice
Phase: 3
Apply
- Apply & sustain the learning experience by using this ongoing support:
- To ensure participant has new skills or behavior progress.
- Optional, fee-based mentoring & coaching with the trainer.
- Training materials & additional documents (e-books, pdf files, presentations and articles)
- Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
- Participant's Evaluation
- Trainer's Evaluation
Phase: 4
EVALUATE
Section 1 : PROGRAMME INTRODUCTION / ROLES, COMPETENCES AND PERSONAL EFFECTIVENESS
- Programme Introduction and Objectives
- Action Planning
- The competence model of skills, behaviours and values
- Emotional and Chronistic Intelligence
- Personal Competence Review
- Time Management Constraints – resources, systems, other people and self
- Handling Requests and Conflicting Priorities
Section 2 : TEAM WORKING, COMMUNICATION AND MEETINGS
- Team Working and Team Roles
- Briefing Skills – giving, receiving and passing on
- Organising, and Participating in Meetings
- Notes, Minutes and Follow-up
Section 3 : MANAGING WORKING RELATIONSHIPS / COMMUNICATION SKILLS / SUPERVISING ADMIN STAFF
- Delegation – giving and receiving
- Coaching and Training Colleagues and staff – skills of on-job training
- Communication and Listening Skills – lessons from NLP
- Building Rapport
- Developing a Network of Working Relationships – influencing skills
- Assertiveness and Conflict
- People Problems and Problem People
- Helping Others Perform – case study
- Practical Motivation
- Criticism Skills
Section 4 : MANAGING TIME / DESK MANAGEMENT AND OFFICE TECHNOLOGY / WRITING SKILLS
- Planning and Priority Setting
- Office Layout and Ergonomics
- Managing the Paper-load and Developing Paperless Systems
- Getting the best from Office Technology
- Letter Writing
- E-mail Efficiency and Etiquette
- Writing and Editing Reports
- Proof-reading Skills
- Setting up / developing writing layout and style guidelines for the organisation
- Writing & Designing Presentation Slides
Section 5 : MANAGING INFORMATION & BUDGETS / IMPROVING CUSTOMER SERVICE AND SYSTEMS
- Principles of information management – scheduling, filtering and digesting
- Interpreting & presenting statistical information
- Designing & using graphs
- Designing surveys, presenting findings and interpreting meaning
- Basic concepts of financial management
- Monitoring budgets and variance
- Improving customer service and systems – continuous improvement
- Action planning
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E Procurement Course
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Problem Solving and Decision Making
Effective Time Management
Corporate Leadership and Management Skills
Intelligence in Communication and Negotiation Skills
Leadership and Communication
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Strategic International Relations Management
Developing High-Performing Teams
Lead Conflict Management
Effective Delegation Skills for All Levels
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Planning Specialist
Leading & Managing Change
Strategy Masterclass
Leadership - Masterclass
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Certification
Averest Training Certificate of Completion or delegates who attend and complete the training course
This course is certified by:
On-Site Training
This Course can be customized delivered to a group at your facility saving time and money.