* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
Whether negotiating with suppliers or clients, trade unions, or colleagues in other departments, negotiation skills are important in today’s complex and difficult environment.
This Five-days course will help participants to refine their personal skills and behaviors as negotiators. We will also help participants to develop their negotiating strategies and approaches to complex negotiations. Dealing with difficult situations and interpersonal conflict will be a major part of this practical and participative course.
What Do Participants Learn?
Recognize The Phases Involved In All Negotiations
Recognize The Key Interpersonal Skills You Will Need At Each Phase
Know-How To Prepare And Plan For Each Phase
Know Your Preferred Negotiation Style, And Its Strengths And Weaknesses
Understand How Blockages And Deadlocks Happen, And What To Do
Know-How Influencing And Persuasion Skills Contribute To A Productive Negotiation
Better Handle Difficult People And Conflict Situations
Work More Effectively As Part Of A Negotiating Team
Who Should Attend?
Who Is Dealing With Difficult Negotiators
Who Is Involved In Challenging Or Complex Negotiations
Anyone Who Is Interested
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: The Stages Of A Negotiation
Understanding The Phases Of Negotiation
Developing A Strategy – The Crucial Role Of Research And Preparation
Some Predictable Phases You Will Encounter
The Key Characteristics And Qualities Needed At Each Stage
Some Problems To Avoid, Some Tips Which May Help
Section Two: Practising The Phases In A Negotiation
Trying Out The Skills
Getting Feedback And Coaching About Natural Strengths And Things To Work On
Applying The Learning To Participants’ Real-life Examples
3 Different Types Of Negotiator And How To Negotiate With Each Type
Section Three: My Style And Skills
The Interpersonal Skills And Behaviors Of An Effective Negotiator
How Personality Traits Can Help And Hinder The Process Of Negotiation
Understanding My Own Style And Skills As A Negotiator
Recognizing The Potential For Conflict
In Different Cultures, Do We Need Different Approaches?
Section Four: Recognising Why Negotiations Fail
The 5 Top Reasons Why Negotiations Fail
The Games Some People Play
10 Tactics Which Will Always Help
The Roles, Knowledge, And Skills Our Team Will Need
Clarifying My Own Role, Responsibilities And Authority Levels
The Invisible, Virtual Team
Section Five: Working As Part Of A Negotiating Team
Managing Disagreements And Conflict Within Our Own Team
Participants Will Work On Their Real-life Examples
Understanding Their Behaviors, Exploring Their Issues