* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
The ability to communicate clearly, with respect and relevant business attitude is a crucial skill for everyone involved in any type of business activity: be it making agreements, negotiations, or customer service.
This training course helps participants to understand the importance of business etiquette and how it can be applied to the working environment. The course will introduce participants to a combination of cultural, professional, and societal rules which highlight polite behavior and respect. And finally, it will help participants to learn how to interact properly within a business, not only in face to face interactions but also when using emails, in virtual meetings and phone conversations.
What Do Participants Learn?
Identify What Is Meant By Business Etiquette
Understand The Importance Of Both Professional And Cultural Expectations
Learn How To Respond In A Professional Manner To The Customer And Work Colleagues
Learn And Understand The Differences In Electronic Forms Of Etiquette
Identify And Be Aware Of The Importance Of Ethical Business Behavior
Who Should Attend?
Anyone Interested in the Field
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: What Is Meant By Business Etiquette
Appreciate Diverse Cultures And Cultural Differences.
Be Aware Of Others’ Values And Expectations.
Learn About Local Conventions, Respect Status, And Introduction, And First Meetings.
Section Two: Appreciate The Values And Expectations Of Different Cultures.
Be Able To Determine Which Etiquette Style Is Best Suited To Particular Cultures.
Be Aware Of The Correct Forms Of Address And Understand How To Effectively Communicate Verbally In A Polite Manner.
Be Able To Interact Professionally By Phone, Letter, And Email.
Section Three: Appreciate The Importance Of, And Learn How To Behave In A Professional Manner.
Understand Meeting Protocol, Preparation, And Attendance.
Appreciate The Issues Involved With Regard To Disability In The Workplace.
Understand How To Chair And Set Out A Meeting Agenda.
Section Four: Learn How To Deal With Difficult Customers And Complaints
Learn How To Maintain A Polite And Professional Manner In Difficult Situations.
Learn How To Manage Stress And Disappointment In The Workplace In An Appropriate Professional Manner.
Learn How To Deal With Difficult Colleagues/Employees.
Section Five: What Is Understood By Business Ethics And Its Associated Benefits?
Appreciate The Importance Of Behaving In An Ethical Manner.
Dealing With Harassment In The Workplace.
Be Aware Of How To Deal With Conflict Over Ethical Issues That Arise At Work.