Fundamental Etiquette for Managers

Section One: What Is Meant By Business Etiquette

• Appreciate Diverse Cultures And Cultural Differences.
• Be Aware Of Others’ Values And Expectations.
• Learn About Local Conventions, Respect Status, And Introduction, And First Meetings.

Section Two: Appreciate The Values And Expectations Of Different Cultures.

• Be Able To Determine Which Etiquette Style Is Best Suited To Particular Cultures.
  
• Be Aware Of The Correct Forms Of Address And Understand How To Effectively Communicate Verbally In A Polite Manner.
• Be Able To Interact Professionally By Phone, Letter, And Email.

Section Three: Appreciate The Importance Of, And Learn How To Behave In A Professional Manner.

• Understand Meeting Protocol, Preparation, And Attendance.
• Appreciate The Issues Involved With Regard To Disability In The Workplace.
• Understand How To Chair And Set Out A Meeting Agenda.

Section Four: Learn How To Deal With Difficult Customers And Complaints

• Learn How To Maintain A Polite And Professional Manner In Difficult Situations.
• Learn How To Manage Stress And Disappointment In The Workplace In An Appropriate Professional Manner.
• Learn How To Deal With Difficult Colleagues/Employees.

Section Five: What Is Understood By Business Ethics And Its Associated Benefits?

• Appreciate The Importance Of Behaving In An Ethical Manner.
• Dealing With Harassment In The Workplace.
• Be Aware Of How To Deal With Conflict Over Ethical Issues That Arise At Work.