* All fees are exclusive of vat ** PREMIUM - Customize your learning experience
Facility management is a professional management discipline focused on the efficient and effective delivery of support services for the organizations that it serves.
This comprehensive course on Facilities Management is a great choice for those individuals who have an interest in the field of facilities; either as an existing professional in the sector or with a desire to enter the industry and looking to master the key skills that they need to embark upon a rewarding and successful career as a Facilities Manager. Existing Facilities Managers can use this course to reinforce and consolidate their current knowledge and to gain more specialist knowledge in other niche areas that they may not have had direct exposure to.
What Do Participants Learn?
To Identify The Skills And Competencies Required By A Facilities Manager
To Develop The Required Ability To Implement Best Practice FM Operations
To Understand The Various Risks And Safety Issues Within FM
To Implement And Manage Maintenance Programs
To Manage And Control Contractors’ Performance And Costs
Who Should Attend?
The course is applicable for the specialist in the industry as well as those practitioners with experience in the field. It is also applicable for staff working in an FM environment as well as existing facilities managers.
What Will the Learning Experience Include?
Comprehensive pre-program activities include:
Web-based information forms & surveys completed by attendee.
Direct consultation with the attendee about the expectations.
During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.
Participants learn from expert trainers who have both academic and business experiences.
Highly applicable training content & instructive activities for adding depth to training topics.
**A half-day site visit for integrating the experience & plan next steps. Opportunities to provide connections, ideas & support.
Explore & Practice
Apply & sustain the learning experience by using this ongoing support:
To ensure participant has new skills or behavior progress.
Optional, fee-based mentoring & coaching with the trainer.
Training materials & additional documents (e-books, pdf files, presentations and articles)
Evaluate your training experience by giving us feedbacks and help us to reach our organizational goals.
Section One: Role Of The Facilities Management Team Within The Organization
Overview Of FM
Understanding The Importance Of FM
Expectations Of FM
Facilities Need Assessment
Defining Hard And Soft Services
Core Competencies Of An FM Professional
Section Two: Key Elements Of Facilities Management
Understanding Organizational Goals And Objectives
Understanding Support Services
Managing People And Resources
Managing Contractors On A Daily Basis
Managing The Working Environment
Section Three: Health, Safety, Environmental, And Workplace Legislation
Health And Safety At Work
Handling Workplace Law
Understanding Sustainability And Environmental Issues
Section Four: Maintenance And Repairs
Preventative Maintenance Management
Heating, Ventilation And Air Conditioning (HVAC) Maintenance
Lifts And Escalators Maintenance
Emergency Corrective Maintenance
Section Five: Management And Control
Managing Internal Customer Service And Expectations